I was very excited to stay at The London hotel as the pictures on the website looked amazing. I paid $700 for a room and I have to say it was a lovely room (at first site) and also amazingly large by New York standards as there was a separate bedroom, separate dressing area where I could put my clothes and suitcases away, a rather large bathroom with separate bath tub and shower and also a very big sitting area. I found though that whilst the room looked incredibly chi chi and elegant, it was not very practical. I have rated the room very good for its size. The chaise lounge looked nice but was not great to recline on. What really let this hotel down though was the lack of service. Room service took ages to materialise and housekeeping was really not up to scratch for the money that I paid. For example, I had a glass of red wine on my first night and 4 days later the dirty red wine glass was still on the bar and hadn't been taken away by housekeeping. I had rubbish which wasn't taken away by housekeeping when they cleaned the room. I found front desk to be amazingly unhelpful and the concierge to be uninterested. I called management to try to have these problems rectified but they were not very responsive. The doorman never offered to help with suitcases or with my bags and there was no friendly greeting that you would get from say, the Shangri-la in Singapore when you walked into the hotel even after a few days staying there. I was very disappointed with my stay at The London and would recommend it as a poor choice for a stay in New York due to the lack of service and attention to detail all round.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel