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“Great location, everything else average.” 3 of 5 bubbles
Review of New York Hilton Midtown

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New York Hilton Midtown
Ranked #321 of 467 Hotels in New York City
GreenLeadersBronze level
Elroy, Wisconsin
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location, everything else average.”
3 of 5 bubbles Reviewed 5 March 2012

I've stayed & exhibited at a convention at this hotel in the past and once again I walked away rather disapointed with my experience. The rooms and decor are adequate, though a noisy neighbor annoyed me with his middle of the night phone conversations. Expect to wait for elevators during high occupancy. The hotel is centrally located and it's an easy walk to subway. Do youself a favor and get out of the hotel for meals. Not that the hotel restaurants are bad, but there is much better available within the surrounding blocks. If you are exhibiting at a conference or convention in this hotel beware, the exhibit halls are horrible. The lighting is dim. The layout is atrocious. I hate exhibiting here. The only positive is this location usually draws lots of attendance and it is convenient being on site.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 21 March 2012
Thank you for sharing your thoughts with us, we appreciate your feedback. We’re sorry to hear that you were disappointed in your stay and conference experience. We are soon to be making improvements to the guest rooms, and hope you’ll return to see the updates. We will be reaching out to you privately to see how we might earn your repeat business.


KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Montclair, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

This is a very large fast paced hotel in a good location in a fast paced city. Our suite was large and clean however attention to detail was not only lacking the staff was unresponsive. We were missing the iron in the room and waited over an hour for our request to be answered. The maid didn't understand our request, obviously a lack of command of the english language which we encountered a second time when we asked the gentleman who finally brought the iron for bathrobes which were also not in the room. An air purifier was running when we arrived at the room and after it was turned off at our request was left in the middle of the floor. Apparently someone was smoking in this non-smoking hotel. The bathroom was very small with poorly working shower and toilet. The room service menu was overpriced and the same as the overpriced cafe menu. $24 hamburgers in a cafe?? The executive lounge was over capacity obviously entertaining conventioners who were not on the executive level floors. The service in the bar was spotty. On Friday night around midnight walked out after waiting almost half hour to order drinks. The speed dials on the phone were not the noted parties in some instances making for some confusion when trying to call for our car when checking out which only resulted in a rude attendant answering the call and a $51 dollar/day charge. With all the hotels in NYC you can stay at a better hotel in just as good a location for the same price or less with better service and higher quality. What a disappointment.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank GregandRosann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 21 March 2012
e’re happy to hear that your suite was large and clean, but sorry to hear that you were disappointed with the service you received from our staff members as well as with our amenities. We will be reaching out to you privately to see how we might earn your repeat business during future visits to New York City.

KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 4 March 2012

This is a typical conference style hotel in a very good location in NYC. It's located very close to a subway station and is near several major tourist sites.

Upsides: location, decent executive lounge, clean decent sized rooms

Downsides: Very long waits for elevators during peak traffic times (eg check out), rooms are dated and in need of updating on Executive floor

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Firstpastthepost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
230 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 3 March 2012

I stayed recently for 3 days and the hotel is located centrally and most of sites within walking distance. I was attending a convention and the exhibit hall on the 3rd floor had very poor lighting. Exhibitors had to bring in table lamps light to lit up the place. The water fountain on the 3rd floor hall near the toilets were filthy with algae on the water sprouts. One of the doors to the the 2nd floor exhibit hall opened to trash collection and awful smell greeted us when the door was opened. For a hotel like Hilton, we did not expect this.

Disappointed!!!

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank AIWIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 21 March 2012
We’re sorry to hear that you were disappointed in your conference experience with us. We’d like to apologize for the inconvenience of the trash being outside the door to your exhibit hall. We will be reaching out to you privately to see how we might rectify your experience with us.

KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liège
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 3 March 2012

I stayed in the Hilton, 6th Avenue at 54th Street, in November last year and recently last February.
The hotel is very well located in Midtown.
The service at the reception is correct.
The room are not very big and I had an older one during my stay in February.
The view on 6th Avenue is not bad at all ...
Breakfast is ok with a large choice but if you prefer a quick one, there is a Starbuck in the hotel as well.
Restaurant is not really great and I would not recommend it.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John-Liege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 21 March 2012
Thank you for taking a moment to share your experience. We’re so pleased to hear that you enjoyed our convenient Midtown location and received quality service during your stay with us. We will be updating the guest rooms soon, and hope you’ll return to see the improvements being made.


KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#70 Green Hotel in New York City
#197 Luxury Hotel in New York City
#243 Family Hotel in New York City
Price range (per night): $353 - $689
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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