COCKROACHES UNDER OUR TABLE. Yes, you read that right- and yes, it was plural.
We started the night with high hopes, as we saw this restaurant on Michelin's Bib Gourmand list. Unfortunately, our hopes were the only high point of this experience.
We made reservations for 8:15, and showed up within the minute. Not only were we not greeted, but we were ignored for over five minutes. During this time, we witnessed children (I'm assuming of the owner) running around the restaurant screaming, touching all of the silverware.
Eventually we were seated. Food was decent. The waiter never refilled our water during the entire dinner- after waiting for 10 minutes after we ran out of beverage, we eventually had to go to the waiter's station and take a pitcher of water for ourselves. Meanwhile, a table of drunk women were relentlessly accosting other guests to buy their makeup products. All of that could have been overlooked, until...
Cockroaches. One of the screaming kids (who never stopped screaming) ran by our table, pointed, and yelled "Spider!" It was a small cockroach about 1 inch long, and all the waiters started stating, "Oh! A spider!" as they rushed to stomp it. We gave them the benefit of the doubt, bugs happen. And then, the mother of all cockroaches, roughly the length of my pinky finger (not including the antennae) crawls underneath our table. As we bolt up from the table two waiters come over and quickly stomp it. No one offers to compensate our bill, no one apologizes.
Shame on you, Al Bustan. Your lack of costumers is a clear consequence of your lack of integrity as a restaurant.