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Reviewed 5 April 2018

My daughter and I arrived at the Hampton Inn Manhattan Grand Central after a travel day consisting of one disaster after another. Our flight had been rerouted, we had a terrible experience at the airport, and were basically gouged by the taxi driver who took us to the hotel. We arrived frustrated and haggard. We were greeted by the most upbeat, welcoming person--Dashanda Cheatham. Ms. Cheatham was so kind, listened to our horrible story, and was able to find us an upgraded room with a balcony. Her service was top notch! She remembered us later that night when we returned from sightseeing and greeted us again. I have stayed in NYC a number of times, but I have never had such amazing service. Also, the room is very comfortable, the breakfast was yummy, and this hotel is convenient to EVERYTHING in Manhattan. Thank you, Ms. Cheatham and Hampton Inn!

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank lindareece09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Hampton Inn Manhattan Grand Central, responded to this reviewResponded 9 April 2018

Dear lindareece09,
Thank you so much for your 5 star review!! We are happy to know that you had a perfect stay with us. On behalf of my entire team, especially from Ms. Dashanda Cheatham it was a pleasure to serve you! Thank you for choosing our Hampton Inn Grand Central. We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Room was nice. Breakfast was good and had a nice variety of things offered. Nice location. Located about 15-20 minutes from the Times Square area. Could easily walk to it or walk to Grand Central Station and take the subway.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank sheilarG1163LJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Hampton Inn Manhattan Grand Central, responded to this reviewResponded 5 April 2018

Dear sheilarG1163LJ
Thank you so much for your review!! We are happy to know that you had a wonderful stay with us. On behalf of my entire team, it was a pleasure to serve you! Thank you for choosing our Hampton Inn Grand Central. We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Easy to explore New York. Staff very friendly and helpful. Plastic cutlery and plates and dishes to use at breakfast was its downfall, made you feel cheap, tacky and uncomfortable!! A big shame. Does not take much for proper cutlery , plates and dishes!

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank wiltshiregirl12017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Hampton Inn Manhattan Grand Central, responded to this reviewResponded 5 April 2018

wiltshiregirl12017,
Thank you for taking the time to share your feedback with us. We regret that you were not happy with your stay. We apologize for any inconveniences during breakfast, we follow Hampton Brand Standards. Our staff focuses on providing an outstanding level of service and guest experience for our limited-service property. We strive to make connections with each guest and attend them with excellent service. Thank you for choosing our Hampton Inn Grand Central.

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Reviewed 5 April 2018

Very near the Grand Central Terminal with easy access to the subway. Lots of groceries nearby and it's possible to do a lot of things on foot from the hotel. Nice to have cookies in the reception and coffee served all day long! The room is small though, but it was clean and comfortable.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank dessareami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Hampton Inn Manhattan Grand Central, responded to this reviewResponded 5 April 2018

Dear dessareami,
Thank you so much for your review!! We are happy to know that you had a wonderful stay with us. On behalf of my entire team, it was a pleasure to serve you! Thank you for choosing our Hampton Inn Grand Central. We hope to see you soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The staff were very courteous, the breakfast provided a variety from which to choose. The room were well kept and the location was very central to my needs. I would stay at this hotel gain in the future.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank SanchiaGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Hampton Inn Manhattan Grand Central, responded to this reviewResponded 5 April 2018

Dear SanchiaGH,
Thank you so much for your review!! We are happy to know that you had a wonderful stay with us. On behalf of my entire team, it was a pleasure to serve you! Thank you for choosing our Hampton Inn Grand Central. We hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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