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“Very nice !” 4 of 5 bubbles
Review of Gansevoort Meatpacking NYC

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Gansevoort Meatpacking NYC
Ranked #205 of 467 Hotels in New York City
Certificate of Excellence
Sao Paulo, SP
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very nice !”
4 of 5 bubbles Reviewed 15 March 2012

Me and my husband have just got back from a 4 days trip in NYC. We always stay in Meatpacking District, and this time we've decided to try Gansevoort Hotel. It was very, very nice ! The service is good. Jaqueline, the general manager was really nice and got us a room before the check-in time... this was really, really amazing !
I just think that the Concierge service could improve a little.
Thank you very much for everything !

Room Tip: Ask for a quiet room on the weekends...
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Flavia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Meatpacking NYC, responded to this review, 31 March 2012
Flavia S - Thank you for taking the time to share your review as guest feedback is a very valuable to us as it allows us to address such issues that may need improvement. To avoid any future guests experiencing similar concerns we will work on the issues that you experienced with our concierge. Once again we would like to thank you for writing, hopefully we will have the luxury of welcoming you back! Thanks again!
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1,705 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Port Saint Lucie, Florida
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 9 March 2012

First, I would like to say I have stayed at the Gansevoort hotel on Park Ave and the service and hotel there was phenomenal and I gave them 5 stars. This hotel just had bad service from the people working. They didn't open doors for you when you cam. And an incident we had was we wanted to get a cab and the doorman told us to go outside and get one.i guess it was too cold outside for him. But it took us like 30 minutes before we could even catch a cab at meat packing. The staff is Horrrible!, except on the last day when we were leaving, the doorman Omar was very helpful, he opened the door for us. Helped us with the luggage and got us a taxi. Furthermore, I cannot recommend this hotel as I received poor service.

  • Stayed March 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank nitk48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Meatpacking NYC, responded to this review, 15 March 2012
Nitk48 - First and foremost, we would like to offer our most humble apologies for any inconsistencies experienced with regards to service on property, we would also like to thank you so much for your loyalty and constructive feedback. We are very sorry that your interactions with our team failed to meet your expectations and we can assure you that this is most certainly not the norm here at the hotel. We pride ourselves on positive interactions and agree that it all starts with great service, thus we would love to correct this issue and welcome you back in the not too distant future. If it is the case that you would like to discuss your experiences in more detail please contact mryan@hotelgansevoort.com for further assistance, as we would be delighted to assist you with your next trip to NYC. Thank you for taking the time to share your review. Regards, the Executive Team.
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Rochester, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 March 2012

We stayed in the Manhattan Suite, connected to a double, for a bachelorette party this past weekend. We were unable to park our oversized limo. & Jacqueline, who is the front desk manager, completely helped us rectify the situation and went out of her way to accommodate myself and all 8 of my guests. We will now be frequenting the gansevoort, due to her and the hotel's exceptional service!!

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jnelson777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Meatpacking NYC, responded to this review, 9 March 2012
Jnelson777 - First we would like to thank you so much for your loyalty! It was an absolute pleasure to accommodate you and your guests. We are delighted to hear that we were able to assist with the last minute parking situation! Thank you so much for your kind feedback and please visit us again soon. Thank you!
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San Francisco, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

My initial impression of the hotel was not great, but I was willing to keep an open mind. When I arrived, the doormen? came rushing over to the limo driver and asked if he can take a client to somewhere before I got out of the limo. The driver politely asked him to wait until our transaction was finished, but the guy kept on badgering him. To my surprise, there are no help with luggage, you roll your own luggage to check in.

I'm curious if the bouncers and doorman are one and the same; if so, do they help guests with luggage? Upon departure, I had to ask the doormen to 'please open the door' for me while I rolled my own luggage out.

Out of my 5 days stay and multiple taxi trips, I was offered help ONCE to get a taxi.

The room is overpriced compared to the services offered. The maids are on auto pilot; a few hooks from the bathroom curtain came off so I left it on the side of the tub, it was there for 3 days! Nothing was done, the curtain cannot close properly, I'm wondering if the hooks are still sitting on the side of the tub.

I must say most of the workers are courteous, compared with other New York hotels in similar price category, this needs improvement.

Room Tip: Higher floors have less noise, otherwise you can hear the music going on forever when you want to sl...
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  • Stayed February 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank amazingspirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Meatpacking NYC, responded to this review, 9 March 2012
Amazingspirit - We are sorry that your interactions with our team failed to meet your expectations and we have reviewed some of our procedures based on your feedback. We pride our self on positive interactions and agree that it all starts with great service, thus we would love to have you back and correct all of the problems you have specified. Please feel free to contact mryan@hotelgansevoort.com to discuss the matter in more detail as we would be delighted to assist you with your next trip to NYC. Thank you!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

This hotel is currently a hot spot so we booked a 4 night stay here over a long weekend. On the second to last day we decided we wanted to stay another night. We went to the front desk and they set it up so we did not have to switch rooms. After we signed everything for the extra night a woman came over and said actually they have no rooms available. Finally, after arguing with her she came clean and said they did have available rooms but now we had to switch rooms. We were set to switch rooms at 12 pm, at 4:30, the room still wasnt ready. Overall, the service was not good and I'm not sure why there's so much buzz about this place.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank carocar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Meatpacking NYC, responded to this review, 22 February 2012
Carocar - Thank you for taking the time to share your review as guest feedback is a very valuable to us as it allows us to address such issues that may need improvement. We are glad you enjoyed the hotel for the nights you planned however we do apologize that you were disappointed in the overall experience and the fact that we failed to meet your expectations. We assure you your comments are not a usual reflection of the service one receives at Hotel Gansevoort as we pride ourselves on and usually deliver impeccable service to all our guests. Your feedback has been shared with the entire team.
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Additional Information about Gansevoort Meatpacking NYC

Property: Gansevoort Meatpacking NYC
Address: 18 9th Avenue, at 13th Street, New York City, NY 10014-1202 (Formerly Hotel Gansevoort)
Phone Number:
Region: United States > New York > New York City > West Village , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in New York City
#108 Business Hotel in New York City
#142 Luxury Hotel in New York City
#179 Family Hotel in New York City
#182 Romantic Hotel in New York City
Price range (per night): $396 - $856
Hotel Class:4.5 star — Gansevoort Meatpacking NYC 4.5*
Number of rooms: 187
Official Description (provided by the hotel):
Gansevoort Meatpacking NYC Hotel, with breathtaking 360 degree panoramic views of New York City and sunsets over the Hudson River, is the first and only luxury, full service resort in Manhattan’s vibrant Meatpacking District. Gansevoort Meatpacking offers a chic retreat from the urban metropolis that redefines the world of luxury accommodations. ... more   less 
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Also Known As:
Gansevoort Hotel New York City

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