Before my stay, through Tripadvisor, I already knew what I was in for. This place was cheap and in a perfect location for our needs: a place to crash for one night in West Village. I was promised a "junior one bedroom" which had an extra bed since I had my 12 year old daughter with me and my husband. We go to check in at some office around the corner, no one was at the office where we were told to check in (it was closed and no instructions were given) so we walked a few blocks to the hotel (we found a posted notice with a few phone numbers) and called the concierge/super who got there in a few minutes and took us up to a teeny studio apt room with one bed. When I told him that this was not what we were promised, he made a few phone calls and told us to wait in the room for few hours (at 7pm!). Well, after the few hours he could not help us so the three of us had to sleep together in a queen size bed. Whatever, over and done with, or so I thought. Few days later I go online and see that I have been charged more than double what I was quoted! So I call the office and speak to the woman who originally made the reservation. I told her what happened and gave some apology. She said I would get a refund but never called me back to confirm it. I called again the next day, the woman is not there and I'm on the phone with accounting explaining what happened all over again and I'm thisclose to just refuting the whole damn charge. Please be careful if you decide to try to stay here, get everything you can in writing, or you may be sleeping out in the streets!
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- Also Known As:
- Signature Mini Suites Of Minetta Hotel New York City
- Mini Suites Minetta