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“Worth the Walk...”
Review of Hotel Americano

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Hotel Americano
Ranked #394 of 471 Hotels in New York City
Reviewed 14 February 2012

New trendy, young hotel recently opened near the galleries of West Chelsea. Only sampled the bar and restaurant but both were very nice experiences. The drinks are ample and well crafted although I hate a martini glass that doesn't have a stem (same goes for wine glasses)...almost makes it not worth bothering.
The food in the dining room was not too exciting but the quality and value were honest.
Overall, the rooms looked like the developers got cold feet and told the architect to back off on anything too expensive. The space could have been more exciting and it doesn't all need to be black/gray/dark....add some color.

Room Tip: the pool is on the roof...has amazing views
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  • Stayed: February 2012, travelled with friends
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Thank jtbnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Will J, Director of Sales at Hotel Americano, responded to this reviewResponded 16 March 2012

Thank you for your feedback. We're glad your overall experience was a good one! I'll be sure to share your input about the glassware/food to our Food & Beverage Manager and the room decor/color to our owners for their consideration. We're always trying to improve on ourselves here, so this sort of feedback is really helpful and much appreciated.

Thanks again,

Will Jordan
Director of Sales

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361 - 365 of 461 reviews

Reviewed 12 February 2012

Had drinks and dinner here recently and I will definitely NOT go back and not recommend it to anyone. Staff are totally clueless. We sat at the bar for 20 minutes, 3 bartenders, running around like chickens without heads, but no one would take a drink order. I'm thrilled we never paid the tab (BECAUSE THEY FORGOT to give us one!) The food at the restaurant is actually quite good, but the space is cramped and the tables too small. This is just an irritating place, staffed with incompetent people, in a uber-chic space that has been replicated thousands of times in every other city in the world. You'll find more atmosphere at the Milford Plaza than this place, which is filled with hipster wannabees and euro trash. If that's your scene, head there immediately.

  • Stayed: February 2012, travelled with friends
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3  Thank STYLEONTHEGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Will J, Director of Sales at Hotel Americano, responded to this reviewResponded 16 March 2012

I'm very sorry to hear about your less-than-stella experience in our restaurant. It seems like on this night in particular there was plenty of room for improvement. I know it's been some time since your review was posted, but you're welcome to contact me directly if you want to share more details so I can follow up with our team. You can email me at wjordan@hotel-americano.com or call the hotel and ask for me.

Otherwise, we wish you the best and thank you for very much for the feedback.

Will Jordan
Director of Sales

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Reviewed 5 February 2012

Stayed 4 nights in Oct '11 & was upgraded to a King room. A really stylish lobby with wonderful Aesop candles sets the right tone. Room on the 9th floor had an oblique view of the Hudson, was quiet & bright- washed with morning sun. High tech electric blackout blinds worked well. Loved the styling touches such as the cubbyhole for the remote, beautiful Flos bedside light & cozy felt slippers. Bathroom had a large shower viewable from room, beautifully clad in marble & sleek brushed stainless steel. Aesop toiletries were refreshed daily and smell wonderful. Bathroom lighting is not a strong point- men find it hard to see to shave & others have noted make up issues for women. Clever design of beverage & refreshment area, sufficient storage and closet space in king room. Loved the location- tucked away but right by the top of the Highline so quick walking to many trendy areas such as meatpacking district. Subway was 10 mins away. Rented 2 of the hotel's wonderful Vanmoof bikes & zipped around Manhattan on safe bike lanes. Truly a wonderful experience to cycle through Central Park. Food was good with interesting choices. Prices overall on high side but you are staying in a stylish 4 star hotel in one of the world's greatest cities. Rooftop splash pool was a major bonus- wonderful to wake up and go for a dip surrounded by mid town skyscrapers & iconic NYC water holders. Staff were unfailingly helpful and refreshingly attitude free.

Room Tip: Higher rooms at the back are lovely
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  • Stayed: October 2011, travelled as a couple
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Thank CassiusCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Will J, Director of Sales at Hotel Americano, responded to this reviewResponded 16 March 2012

I just wanted to update you on one of the points from your review. Due to customer feedback like yours, we've recently tested new vanity lighting and mirrors in the bathroom and are preparing to install them in all guest rooms. Thank you for your feedback and for shining a "light" on the situation. Hope to see you another time!

Will Jordan
Director of Sales

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Reviewed 15 January 2012

Booked Jan-15, 2012. Stayed only January 11, and checked out.

Good Stuff: Nice small lobby, good food at restaurant, staff very courteous. Nice design aesthetic overall; looks nice. The aesthetic is nothing new, however, this look has been around since the early 2000s and is common in Europe, so it is nothing new.

Bad Stuff: Location is off; other than a club and modern art galleries, not much to see or do within walking distance. Immediate neighborhood is not yet vibrant like other parts of Chelsea, Tribeca, etc. Rooms are small and designed for single occupancy. Platform bed is too uncomfortable to get into and out of, although mattress is great. No views of anything, room lacks natural light and feels cavernous. Bathroom has no proper sink, but a small hand wash basin, the kind used in Europe at the WC (i.e., half bath tiny hand sink). Shower is enclosed by see-through panels, installed incorrectly: they were probably meant to allow view from shower to room, not the reverse, as is the case. Bed linens are too short (sheets untuck too easily and are insufficient for two), as is shower curtain (short by about 20 cm). Horrendous bean bag chair in room is the only chair in room; there is nowhere to sit or put your stuff on.

Food was very good, but a few issues...Staff is not trained, for example, on serving tea: they pour it immediately without allowing infusion, so you get tinted water instead of tea. They put butter on the "soldats" (toasted bread sticks) making them mushy and useless when ordering soft boiled eggs for breakfast. Chilaquiles were tasty, but too soupy. They want to play a Franco-Mexican theme, but they need training in both, French and Mexican cuisine and service. What we ate was not bad, however, all the small details that reveal a lack of training. And we are a Franco-Mexican couple, so we can tell. Surprised Mr Couturier is not seeing this, being Franco-Mexican himself!

Room Tip: If you want to stay in a nice, modern Design Hotel, chose The Standard, or Crosby Street. Or go to...
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  • Stayed: January 2012, travelled as a couple
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10  Thank ClubWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

We just spent an agonizing night at the Hotel Americano. We'd planned to stay for two nights, but couldn't wait to escape this morning. Now comfortably ensconced elsewhere.

Where do I begin to describe the horrible experience we had -- four of us, in two adjacent rooms?

Our experience was similar to that described earlier by MaureenColorado. She wrote, "The hotel's designer seemed to mistake cheap, sparse decor for good design." Please don't let the photos of the rooms on the hotel's website -- or elsewhere -- fool you. A bare concrete floor looks quite nice in a photo, but actually living in a room with a concrete floor is a bit like sleeping in Costco.

There are (essentially) no chairs in the room. The stool beneath the teeny, tiny desk is impractical -- nobody could actually sit on it. And the beanbag chair isn't soft, and doesn't envelop you. You sort of sit against it, rather than in it. Totally useless.

So your choice is to sit on the bed -- on the floor. There was a peculiar lamp hanging over one side of the bed, with probably a 20 watt bulb. But the switch for the lamp was on the other side of the bed. The other choice was the florescent light bulbs behind the bed -- but they were incredibly bright, and could not be dimmed. The bed -- essentially on the floor -- was surprisingly comfortable, but the sheets were too small and instantly became untucked.

The bathroom was awful. It reminded me of a concrete version of a bathroom on an Amtrak train. Tiny shower cubicle, tiny sink, tiny shelf -- and very weak lighting. The towels were on a shelf at least (and I mean this) seven feet above the ground. I'm 6'2" and almost couldn't reach the towels. Her Ladyship is 5'6" and couldn't reach them at all. With so little light in the bathroom there's no way to put on make-up.

Although we booked two double rooms, each only had one robe, and one pair of slippers. (Remember the floors are cold, bare concrete.) We had an iPad in our room -- chained to the wall -- but someone had apparently left with the device that charges it, so the battery was all but dead. There was no battery in the clock in my sister's room.

We could not control the air conditioning or heating. The rooms had one temperature -- hot.

In his reply to MaureeenColorado, Will Jordan wrote, "should you come back this way again at some point in the future, we will have the stool in your room replaced with a chair from our office." That's exactly what they finally did for us -- they brought us two desk chairs, vintage Staples. They were comfortable, but hardly gemütlichkeit.

The hotel does not have parking. You need to go two blocks downtown -- yourself -- and park your car in a parking lot. This was explained to me ahead of time.

Dinner was actually very good, and our waitress was very friendly and efficient. It was the only nice part of our short stay. But we then found we didn't have any hot water in either of the rooms, and at breakfast the next morning we encountered the snooty waitress from hell. Burnt croissants, no cream cheese (I had to send them out to buy some -- which they did, without much grace).

The lack of hot water, hotel-wide, put us way, way over the tipping point -- and we checked out a day early. The hotel did not charge us for our stay -- which was gracious of them. Too bad they couldn't give me back a day of my life.

Her Ladyship and I have stayed at the Adam & Eve Hotel in Turkey. It, too, has concrete floors and low-down beds -- but somehow it seems to (generally) work at the Adam & Eve, and doesn't work at all here. This hotel is definitely, absolutely NOT for people like us -- in our early 60's. It's not for families. This is a hotel for young couples -- it looks like it's the perfect place for an out-of-the-way assignation. (Who will know you on West 27th Street? I've lived in Manhattan for years, and have never set foot on this block of West 27th Street until yesterday.)

But if you're planning an assignation here -- you'd better hope that the lady likes showers rather than baths, likes sleeping on the floor, and doesn't need light in the bathroom to put on her make-up.

When we were checking out, the bellman said he was from a Third World Country and the problems we experienced were "nothing in my country." Hey, guy -- I've been to many Third World Countries, too -- but I made a reservation for a hotel in Manhattan, not Guatemala.

Room Tip: Choose one in another hotel.
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  • Stayed: December 2011, travelled with family
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8  Thank Craig_Walsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Americano

Address: 518 W 27th St, New York City, NY 10001-5506
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #394 of 471 Hotels in New York City
Price Range: $244 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Americano 4.5*
Number of rooms: 56
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