We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,789)
Filter reviews
1,789 results
Traveller rating
1,125
448
136
47
33
Traveller type
Time of year
LanguageAll languages
More languages
1,125
448
136
47
33
Show reviews that mention
All reviews second floor lounge corner suite new york floor to ceiling windows boutique hotel wine and cheese wine hour grand central station grand hyatt mini bar coffee machine great boutique lounge area great room midtown manhattan street noise nyc hotels
Filter
Updating list...
1,464 - 1,469 of 1,789 reviews
Reviewed 12 September 2012

We just completed a 4 night stay combining points and cash. The hotel is really nice. The rooms are comfortable, well appointed, and up-to-date (nice HDTV, plenty of outlets, bedside switches, etc.). The Lexington Lounge on the second floor was a treat with complementary snacks, a variety of newspapers, and comfortable seating. Best of all was the staff. Everyone was very friendly. We mentioned that this was an anniversary and Jessica Del Valle, the front desk manager, sent up a bottle of wine and some cupcakes. Just icing on the cake....

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Redwood789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded 13 September 2012

Paul0747-

Happy Anniversary, and thanks for spending it with us. I am glad to hear you enjoyed your stay with us and we hope you return soon.

Brian Twomey
Assistant General Manager
brian.twomey@hyatt48lex.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2012

Good service - held room even though checked in at 2am after being at US Open all night.

Good location - short walking distance to Grand Central, Times Square and others.

Good value - used points, and as of the time of this review, still a category 4 hotel. Hope it stays that way, although heard rumors it may be reclassified as the hotel has only been open for a short time.

Good room - upgraded to corner suite, and provided pull out couch upon request.

Good lounge - free juice, coffee, fruit and pastries every morning.

Good concierge - good recommendation for food and good instructions.

Good decor - clearly a newer hotel with a nice contemporary feel.

Good bed/bedroom - comfortable bed

Overall, good experience. Would certainly go again even though had three small issues (elevator was down two separate times; shower temp fluctuated slightly every shower, was billed $10 for mini bar use even though never used [Hyatt agreed to reverse charges]).

Room Tip: Request free pull out sofa room (not all rooms had them) if you need it.
  • Stayed: September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded 13 September 2012

PaulR-

Thanks for staying with us, sorry about the mini bar miss posting. I hope all was corrected. If I can provide any addtional assistance please let me know.

Brian Twomey
Assistant General Manager
brian.twomey@hyatt48lex.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2012

Another terrific stay at the Hyatt . From our warm greeting when we enter the doors....to Carlos at the registration desk.....who remembered us from a previous visit, perfect. We arrived early, but Carlos was eager to get us a room and enjoy our stay. Our room was large with a great view of the city. Very clean and anything we needed was promptly brought to our room. The lounge on 2nd floor was great for a complimentary beverage and snack. Computers are available to print boarding passes. The staff at this hotel are always smiling and genuinlly willing to help.
Definitely the place to say again.

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NCTravel0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded 13 September 2012

Thanks for your comments!

Carlos is a great asset to the Hyatt 48 Lex. We are extremely lucky to have him.

Glad to hear you enjoyed your stay and we look forward to welcoming you back.

Brian Twomey
Assistant General Manager
brian.twomey@hyatt48lex.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2012

Where to start... I'm here for business which usually means a long boring trip without the mrs. spending most my time in the room. So what I want is a large room, nice luxury and a place to separate work and bedtime. Well you're not going to get that in most NY hotel rooms... Generally small and hominess... Enter the Hyatt 48 Lex. Probably not the cheapest hotel room but like I said its for biz and I'm a platinum. At first, the booked terrace room wasn't available so I got a regular room much smaller and w/out a balcony. So the review really is about the corner suite w the balcony... I'm not entirely happy about the downgrade at first but the regular room is really nicely laid out and well furnished... Didn't bother me for long.

Pros:
Huge room separate living, bath, 'kitchen', wrap around balcony, and bed.
Modern but elegant finishes... Dark woods, sleek steel, nicely done... Great standup shower w tiles...Typical Hyatt in my experience so far...
Two 37/42" flat screens
Great customer service... Clean rooms, helpful concierge, available lounge area in lieu of lobby... Everyone is Super helpful and always has a smile...
Clean and updated room, from wooden furniture to drapes to tvs and amenity kits
Turndown service w chocolates
Lex lounge offers fruits, coffee, tea, in addition to some pastries in the morning and cheese at night, free PC/biz center on a working Mac with printer... Nice "free" space for all
Free Internet for plats otherwise is 15/day w ability to swap device, only one per room at rate.
Although I didnt use... Small out of the way fridge, dish washer, minibar, wine bar, yes in room wine selection...and second 'kitchen' sink

Cons;
Prob due to the only two elevators the wait can be kinda slow since it services the entire bldg plus cleaning crew during peak hours
Location is a bit far east for my liking, but it's not awful... Waldorf and Interconnential is nearby, so you'd have to say the same about them...
Doors are heavy but the sound is kinda bad... Try not to stay near elevator or exit doors, but oddly enough it seems like this hotel is quiet as a mouse after 10... Dif type crowd id say... Fairly priced, a bit higher than mid tier but worth it.
10/15 min to central park, 5/7 min from fifth ave

Would definitely stay again, lex brass restaurant was quite good, you could do a lot worse for hotel restaurant... Didn't mind eating here at all. Wait staff seem really friendly.

  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded 13 September 2012

Thanks for the Comment!

I cant agree with you more, we really are a nice luxury retreat in NY!

Brian Twomey
Assistant General Manager
brian.twomey@hyatt48lex.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2012

Hyatt seems to either be listening to it's customers (unlike many other brands) or has simply decided to go above and beyond and test what happens when they offer a superior customer experience. The 48LEX is a cross between a luxury brand with contemporary styling and a long stay hotel since many rooms offer microwaves and dishwashers. The location is perfect on the upper east side and even it's restaurant, the Brasserie offers exceptional food. It's all pricey as is much in NY but the quality makes you feel better about spending the money. If you eat in the restaurant have the buttermilk fried chicken - truly a one off...

Room Tip: Spend time in the lounge on floor 2 - it's sort of the hotel hangout spot since it lacks a formal lobby and it's comfortable and quiet - I use it for business meetings often
  • Stayed: July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aadamopoulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded 16 October 2012

aadamopoulos,

Thanks for your comment, I am happy to hear you enjoyed your time w/ us.

By the way, I love the Fried Chicken as well - it hard to find great fried chicken these days.

Look forward to welcoming you back in the future.

Best,

Brian Twomey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews