This hotel is "new" and looks very fancy, but nothing works!
We stayed in the suite, that they offer with kitchenette. No stove, tiny mini fridge that does not worked... the VIP lounge complimentary service is very,very frugal: beautiful coffee machine, high end decor and every day green apples, some days they add a plate with little pastries.At the evenings "happy hour" the same whole cheese and they charge for the wine! I have stayed in other Hyatt hotels and expected the same high quality service, but this one had been a total deception , a farse. The first day we returned around 5pm. and the room still dirty, after that every day we called to get the room clean, the sweet maid told us "there are too many rooms to clean and I work here 16 hrs daily! The only elevator is use to carry the trash of the whole hotel! and some times it does not worked. The staff always willing to help, very kind and with no support from the admistration. NOT recommended.More
- Room Service