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“Not Terrible, But Not Great”

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YOTEL New York at Times Square West
Ranked #127 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Vancouver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not Terrible, But Not Great”
Reviewed 11 April 2012

We stayed at Yotel for 5 nights starting April 5. It was our first trip to New York, so I don't know how the Yotel compares to other New York hotels, but I was not overly impressed. There were good things and bad things though, of course. We were travelling as a family and the bunk beds were a great option for us. It was also very clean and quiet (on the 16th floor) and we really liked the galley on each floor with the coffee machine. Free lattes are a great perk! But they aren't kidding when they say the rooms are small. There was only one chair in there for four people and it was very difficult to spend any extended amount of time in our room. The bathroom situation was also interesting. It was a beautiful big bathroom with a waterfall shower head, and there was a door on it, but there was no closing or locking mechanism on the door, and it didn't go all the way to the ceiling, which made for some privacy issues. Our biggest problems were with the beds and the concierge. The mattresses were thin and as hard as rocks. I've stayed at hostels with better quality beds. Apparently there were mattress toppers available but that information wasn't given to us until the day we checked out. It would have been nice to know that at check in, rather than check out. Because of the beds alone, we wouldn't stay here again. And the concierge, Ari, was horrible. He told us there was no point in trying to get Broadway tickets and the TKTS booth because there wouldn't be any available, and that we should buy tickets from him instead. This was a blatant lie made to try to sell us overpriced tickets from the hotel. We also tried to make dinner reservations at a particular restaurant and were told that the restaurant we wanted didn't take reservations, but that we could get reservations at a restaurant HE suggested. Another blatant lie. We declined and tried to walk in to our restaurant of choice and were told we couldn't get in WITHOUT a reservation. We also asked him where we should go for brunch. He made a suggestion and we asked him to make us reservations. He then looked at us like we were crazy and said "Oh there's no way you'll actually be able to get in there". Why make the suggestion then?! Overall, he was utterly unhelpful bordering on outright rude. The rest of the staff were very nice and helpful, though. The location wasn't terrible, but I thought it was out of the way; at least a 15 minute walk from Times Square and kind of out of the way. It wasn't the worst hotel I've ever stayed in, but I would not recommend it unless you can get it for cheap.

Room Tip: It was nice having a room next to the galley; it made access to coffee and water very easy.
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  • Stayed April 2012, travelled with family
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Helpful?
2 Thank Lindsay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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New York
Level 5 Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 April 2012

As we arrived earlier than expected a crew member assisted us in check-in earlier. They were kind enough to upgrade us to a room with a view of the Manhattan Skyline. We were also assisted with Yobot so we could check our bags which can be done before or checkin or for the day after checkout. The galley was awesome, water, cappuccino, and expresso. There might've been hot cocoa but I didn't notice. Although the premium queen cabin was small it was perfectly cozy for a couple like us who was celebrating our 19-year anniversary. I am not too happy about offering this lovely review because I want the place to stay CLEAN and hope that guests will keep the place perfect so all can experience.

Room Tip: Higher room has skyline view.
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank newtoparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 April 2012

From start to finish our stay at yotel exceeded expectations. Rooms were compact but lovely and clean with flat screens, iPod docks, a comfy bed, all well designed and very comfortable. The galley kitchens on each floor were a real bonus and it was great being able to get free coffees and teas and use the microwave for snacks. The restaurant was delicious for big cooked breakfasts and we had a great dinner when we arrived late and tired on our first night - Japanese style beef and salmon was a real treat. Really friendly staff, great location for exploring manhattan on foot and also close to the metro. It couldn't have been better all in all so very impressed by the reasonable price too. Definitely recommend.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnaYasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schweiz
Level 5 Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 April 2012

It was a very good hotel. In the middle of NYC.
We just had to walk 10 or 15minutes and we were directly in at the Broadway.

The employees are very friendly and helpful!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
2 reviews
Reviewed 10 April 2012

Everything was great for this hotel - location, cleanliness, comfort, convenience. Except the service is fair (not very understanding manager), only muffins provided for breakfast (for the price you pay, should extend proper breakfast, even motel that cost USD100+ p/night provides breakfast) and the Galley's coffee machine wasn't fixed for a long time making it inconvenient for customers.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ee Mun L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about YOTEL New York at Times Square West

Property: YOTEL New York at Times Square West
Address: 570 Tenth Avenue, (West 42nd Street), New York City, NY 10036-3001
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#78 Romantic Hotel in New York City
#84 Family Hotel in New York City
#92 Business Hotel in New York City
#103 Luxury Hotel in New York City
Price range (per night): $200 - $602
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Number of rooms: 713
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
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Also Known As:
Yotel New York At Times Square West Hotel New York City

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