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“Never again, worst experience ”

Gray Line New York Sightseeing
Ranked #390 of 676 Tours in New York City
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Since 1926, Gray Line New York is THE source for NYC's best double decker bus and deluxe motorcoach tours. Enjoy deluxe double decker, hop-on, hop-off bus tours that include uptown, downtown, Brooklyn and night loops. We also offer fully escorted foreign language motorcoach city tours in German, French, Korean, Spanish and Italian with top multi-lingual tour guides. Our one-day excursions to Niagara Falls, Philadelphia, Washington D.C., and Woodbury Common premium shopping outlet mall, are favorites too. Gray Line New York Sightseeing sells all major attractions tickets and we have trained FIT (For Independent Travelers) group, and charter sales staff ready to assist you. Gray Line CitySightseeing New York is independently managed and operated.
Reviewed 14 April 2018 via mobile

The bus is disgusting, really poor headset and vulgar language. We actually got off the bus. We watched parents pull headsets off their children. The guides think this is a joke and it’s not amusing or worth ever enduring again. We watch the bus stop at and unscheduled 7/11 and the so called tour guide hopped off and asked if anyone wanted something from the store to hop off as well. Thankfully we didn’t pay for the trip the Marriott Marquis offers these free when you stay. Just avoid it!

Thank kekela2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded 16 April 2018

Hello kekela2017, Please accept my sincere apologies for the experience you had wile taking our tour. This is not the service we pride ourselves in and wen we fail it is important for us to know. I must ask for your assistance and elp us improve our service. Please email me and advise wich our, date and time you experienced this tour. With you help we can work on improving our service. I look forward to your comments and information. Julia@newyorksightseeing.com.

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398 - 402 of 6,724 reviews

Reviewed 14 April 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded 16 April 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile

We were very cold (at night, on top of the bus un-covered, our choice) but the views were worth it!! Special thanks to Deane, he had lots of fun little facts about all different areas/buildings in the city. Stuff we never would have known!!! Will be returning with family in a few months and can't wait to take them on the bus tour!! We did the night tour this time and next time I think we will do a day tour and the night tour.

Thank Alexa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded 16 April 2018

Thanks Alexa for the great review. We are happy to hear you enjoyed your tour and Dean. We can't wait to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded 16 April 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 13 April 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded 16 April 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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