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Reviewed 6 April 2018 via mobile

Stayed here back in February with my partner. Hotel was undergoing some sort of renovation so looked shabby, no clear signage. Once we found that reception is on first floor we were greeted by rude staff who struggled with our reservation (a women with white glasses could do with some customer service training), then had problems with our payment as the receptionist found it too difficult to understand that we wanted to pay in cash for the room.
Room was tiny so luckily we only used it to sleep overnight. Heating system is hard/impossible to control.
Wouldn't stay here again on our next visit to NY.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank migl_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this reviewResponded 6 April 2018

Dear Miglė R,

Thank you for staying with us and for reviewing your experience. We hope that you will accept our apologies for the customer service issues during your stay with us. Our goal is to provide exceptional service for every guest, so we are sorry to have let you down. We are also sorry that you were disappointed with your accommodations. We appreciate your feedback, and we hope to have the opportunity to make a much better impression on a future stay.

Tracey Martinez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This hotel is clean and kept up. The location is excellent as it’s near all lines on the subway and walking distance to 9/11 and Statue of Liberty. The room is very small for the price you are paying. The bathroom didn’t have any space to put your toiletries. Elevators are slow. Couple great food/bars nearby. Didn’t hear any outside noise when trying to sleep.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank bs030418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this reviewResponded 12 April 2018

Thank you for taking the time for reviewing your stay at the DoubleTree by Hilton New York City - Financial District. It is a pleasure reading you and your partner loved our well-kept property and that our location was the highlight of your visit. However, I am sorry for not meeting your expectation with the size of your room. We have various room sizes, so when making your next reservation, we encourage you to request one of the room configurations that might better suit your needs. We hope to welcome you both back soon.

Tracey Martinez
Front Office Manager

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Reviewed 29 March 2018

Upgraded to top floor with Hudson River view! Not many rooms have river view due to many tall buildings. I will be back couple days and will try the city view at that time. Also received Great customer service from Tina!

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank Traveler3080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this reviewResponded 30 March 2018

Thank you for your wonderful review of Doubletree by Hilton New York City - Financial District. We are delighted to know you loved the view from your room, and also liked the service you received from our associates. Tina will be pleased to hear she added value to your stay. We look forward to hosting you again whenever your travel brings you back to our area.

Tracey Martinez
Front Office Manager

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Reviewed 28 March 2018 via mobile

Right round the corner from Bowling Green subway. In the financial district. Exactly what I expected from a Double Tree. Would stay there again. If I really had to moan, the hotel only has two lifts for 44 floors.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank eeorerocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this reviewResponded 29 March 2018

We appreciate you taking the time to post your review of the DoubleTree by Hilton New York City - Financial District. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to hosting you both back soon.

Tracey Martinez
Front Office Manager

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Reviewed 28 March 2018

I stayed at the hotel from Friday the 16th to Monday the 19th of March.
I had a horrible journey from JFK to the hotel. I got there late on Friday evening. Had a lovely greeting from the colleague on duty, (name started with a V) gave me a great room on the 42nd floor with a view of Freedom Tower and Empire State Building. Lovely soft bed, clean room, house cleaning was very friendly and polite. When I left the room the door wouldn't lock behind me, reception answered quickly, friendly guy came up straight away, sorted the lock, didn't hover around looking for a tip.
Saturday morning I decide to see how far the window open, so I could take a photograph, wouldn't close afterwards. Mentioned it to reception, sorted when I got back that night. Guys at the front door, always friendly and very helpful when it came to leaving suitcases.
If I had one small complaint, it would be you did have to leave the shower running for a while before it got hot.
Great area, near the Charging Bull statue, two subway stations, Murphy's Tavern right next door, (no noise problem as far as I was concerned).

Date of stay: March 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank molliemaguire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this reviewResponded 28 March 2018

Thank you so much for choosing the DoubleTree by Hilton New York City - Financial District. We are really delighted to know you liked many aspects of your stay and that our staff made for a memorable experience. We will definitely share your compliments with our courteous associates. It was a pleasure having you as our guest, and we hope to welcome you back soon.

Tracey Martinez
Front Office Manager

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