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All reviews times square great location new york pret a manger executive room bryant park good size boutique hotel rockefeller center front desk staff nice bathroom fifth avenue few blocks grand central station an upgrade midtown manhattan definitely stay here again
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8 - 13 of 2,459 reviews
Reviewed 3 weeks ago

We decided to book last minute reservations for an overnight trip to NYC. We were looking for a hotel close to all (subway, Times Square and the theater.) Cassa Hotel definitely fit the bill. The staff was very friendly and helpful with suggestions of local attractions and places to dine. The only negative was the size of the room which was a little smaller than we were expecting. Overall would come back especially for the service.

  • Stayed: September 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank MrWright34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Booked a room with points and was kind of disappointed, in spite of getting an upgrade to an Executive Room. About the only pro was that the hotel was conveniently located and relatively quiet. The guy at check-in was friendly, but beyond that, the front desk staff were cold at best - said "good morning" to one of them and just got a blank stare. Upon checking into the room, we were met with a kind of musty smell and the carpet felt sticky/damp. One of the built in headboard lamps was missing. No in-room coffee so you have to go down to the lobby which is a pain if you're on an upper floor. The hotel's associated restaurant has their smoking area 10 feet from the lobby door so you're greeted by cigarette smoke anytime you enter the building and the lobby reeks of stale cigarettes. Would not stay here again.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank ghart83181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Just spent 5 days in the Cassa hotel on 45 street. What a fantastic boutique hotel just one block from T S. Rooms were a great size, very clean, plenty of towels and the staff were fantastic so very helpful, everyone of them, keep the good work up. I would thoroughly recommend this hotel

Stayed: September 2018
Thank chrissie231154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We Enjoyed our stay at the Cassa, very good location just a block or 2 away from Times Square. Rooms were clean & basic all we needed really as didn’t spend much time in the hotel. No added amenities & the staff seemed nice-didn’t really have much to do with them! Overall pleasant stay, would stay here again!.

Stayed: September 2018, travelled as a couple
Thank EM3M47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Travelled solo, room was clean, modern and not tiny like others I’ve stayed in. The complimentary tea and coffee in the lobby was great each morning. I felt this was the best location for just getting out into the city each day. Nice staff and just no fuss. Excellent sound insulation on the windows (when they’re OPEN you hear just how loud NYC is, but when closed the room was almost dead silent. Overall a great stay, would happily book here again.

  • Stayed: September 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank HannahAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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