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“Friendly and Comfortable”

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Cassa Hotel 45th Street New York
Ranked #120 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 7 April 2012

Spent 4 nights during Spring Break. Just off Time Square -- great location -- and a decent price. The king sized bed still allowed for plenty of room to walk around and was very comfortable. The front-desk staff was very friendly and knowledgable about the area. The housekeeping was a bit unorganized -- but responsive to our concerns (ie: don't come at 9:30am -- so we learned to put out our "do not disturb" sign when we went to bed.) Overall good place! All reasonably priced hotels in Time Square are small -- but this was workable. Would definitely return here and recommend it to others.

  • Stayed: March 2012, travelled with friends
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Thank jujub60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,303 - 1,307 of 2,164 reviews

Reviewed 6 April 2012

My husband and I spent two nights at the Cassa Hotel. With taxes, we paid $425 per night. Unfortunately, the hotel was not worth even half that. This is the first negative review we have ever written about any hotel.

We woke up each morning to vibration and whistling from the plumbing. It was so loud that it woke my husband up while wearing earplugs. He talked to the front desk staff four times. We were told twice that the problem was fixed and twice that we would be moved to another room. Unfortunately, neither one happened.

The staff was very friendly, but they don't provide good customer service. If there are no problems, it's a nice place to stay. If there are problems, however, you will leave frustrated and angry like we did that we paid a lot more than the hotel was worth.

One other thing to note: there was no dresser in our room. With two adults and an infant, that was a challenge. So if you need a dresser, you better go somewhere else.

We will never stay at the Cassa Hotel again.

Room Tip: Avoid room 2506 and any other rooms near it.
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  • Stayed: April 2012, travelled on business
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5  Thank Gleasie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this reviewResponded 10 April 2012

Dear Gleasie - Thank you for your review, as difficult as it was to read. As I had written to you based on your response to our Unifocus survey, we did indeed have a breakdown in communication between shifts and departments, and we have instituted a change in our procedures to prevent that from reoccuring. I am also glad to note that we did finally identify two valves, rather difficult to get to in a hallway plumbing closet, which had partially failed and were intermittently causing the noise which you heard. When the noise temporarily abated, the engineer on site thought he had solved the problem; however, now we have replaced those two valves and we have not had that issue to deal with since. If you can find it in your heart to return, we would certainly be grateful for the opportunity to provide you with the levels of hospitality that you would expect and deserve. Best wishes - Kevin Smith

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Reviewed 3 April 2012

As most of the people, I also booked through hotwire. Big mistake.
The hotel is in a great location, but I think there are better places.
There´s no room to hang anything. My feet were hanging out of the bed.
There was no complimentary water, or cofee machine in the room. (which in all the hotels I´ve stayed in the past few years offered that). That´s something you expect in a four star hotel.
Also, there were weird noises. Driiling noise from who knows where early in the morning. Baby crying at 6 am.
The 10th floor which they say it´s the breaksfast room, is very small and it looks out of place.
The restaurant in still going through renovation.
Good things:
The staff were great. Very friendly and helpfull.
And the bathroom is big.
The room was very clean. and all the linens seemed new.
The location is perfect. You´re in the middle of everything.
I just think they should change the beds of the stardard room, or make it a single room.
they shouldn´t sell that for a couple.

Room Tip: The standard room has a very tiny bed.
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  • Stayed: March 2012, travelled on business
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2  Thank isatb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this reviewResponded 6 April 2012

Dear Isatb - Thank you for staying with the Cassa, and for your review, (which is one of those that helps us perfect our skills!). We are getting the restaurant closer to its opening, so there has indeed been some drilling after 9:00am on a few days - but that is just about over. And I'm afraid babies will cry at inconvenient times now and then; however, yours is the first one of these complaints we've received, so I think we can keep that to a minimum. More importantly, if you need a larger bed than the one you booked, please check with the Front Desk - if we have availability we will always be glad to arrange for a larger one. Finally, I do deeply appreciate your positive comments, especially about our fantastic and personable staff. We do hope to see you again - especially with our new restaurant! Best wishes - Kevin Smith

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Reviewed 2 April 2012

The Cassa Hotel is more of a residence. While the front desk and bellboy were friendly, the hotel offers limited business services and little in public space. There is no lobby to speak of and the rooms are so small as to barely accommodate two physically fit adults. Even a small child would make the stay unbearable.

The hotel is placed near Times Square, an area that caters mostly to visitors and has little to offer for real New Yorkers. Since our business engagements were in the area, the hotel was convenient. But I wouldn't recommend the location to anyone who wishes to taste the real New York.

All in all, the price we paid - $148 through a Hot Wire deal -- was acceptable for a hotel of such facilities in this location.

Stayed: April 2012, travelled on business
13  Thank WarmWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

this hotel is perfect for the tourist who wants to be in the middle of the shopping heart of NYC and also be in the middle of the Musicals . You will be right in Times Square
At the front desk the people are really nice and helpful.
the view from the window is in general really nice as up as u getting your room.
The room size is quite nice, nice and modern decoration, rooms really quiet ( wich was really important for me ) a nice bathroom with a big shower
I will come again for sure :-)

Room Tip: ask for one in the upper Floors of course
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  • Stayed: March 2012, travelled with friends
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1  Thank frenchdevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Romantic Hotel in New York City
#90 Business Hotel in New York City
#97 Luxury Hotel in New York City
#131 Family Hotel in New York City
Price Range: $241 - $833 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 
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Also Known As:
Cassa Hotel And Residences

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