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“wonderful staff”

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Staybridge Suites Times Square - New York City
Ranked #133 of 468 Hotels in New York City
Certificate of Excellence
Halifax, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“wonderful staff”
Reviewed 2 April 2012

I went to NYC last week with my son and daughter. When we got there are rooms were not ready but we were early so was no big deal..We changed and stored our luggage. Staff was very helpful and helped us on our way. During my quick change i broke my chain of my necklace.It really wanted to wear my necklace that night to Lion king.I could not find a new chain for that night so the girl working the desk loaned me her chain so i could wear my necklace that night.That was our first day. When we went up to our rooms we found that they were a good size. Very clean. beds were extremely comfortable. Choice between feather and foam pillows.Towels were big and changed every day. The hotel was close to everything. Breakfast was good with lots of choices. The small kitchenette in our rooms had an oven, microwave and good size fridge. dishes etc. even a dishwasher.There is also a laundry room down stairs which we found helpful. The staff was helpful and very friendly.My son and I unfortunately got food poisoning at a restaurant on our first night. The staff at 1:30am cleaned and changed his bed. Disposed of the garbage and brought absolutely everything i asked for when needed.The next day they came up again and steamed cleaned the carpet and cleaned again the walls and changed everything on the bed including the bed skirt and curtains.When we were to sick to travel we changed our departure day and gave us the same rate. I can not say enough about the hotel and would stay again without question. the only negative point is the elevators. Very slow but considering the number of people the elevators accommodate . it really wasn't that bad.. You could not go wrong booking this hotel for your stay in NYC..Yes i checked the mattress for bed bugs.. there were none.. Extremely clean hotel..

Room Tip: Not sure what else I could sty. Rooms were very well sound proofed.Think it is a fairly new hotel. D...
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  • Stayed March 2012, travelled with family
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Helpful?
1 Thank krista j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Delray Beach, Florida
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 April 2012

We stayed at the Staybridge Suites for three nights. I've stayed in other hotels in New York and this hotel seemed smaller than the other ones. Not much room to move around. My biggest complaint is the bathroom door has opaque glass, instead of solid wood. When you are asleep and someone turns on the light it's like a shining beacon in the room. The other problem is the elevators, they are super slow. We would take the stairs most of the time because it was faster than waiting for the elevators. The staff was helpful and friendly. The breakfast was good, even though it got really busy. The location was very good.

  • Stayed March 2012, travelled with family
    • Value
    • Location
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    • Service
Helpful?
Thank Staci70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 April 2012

Outstanding! Arrived Friday @11am and was able to check right into my room. The bellman, Sunny, was so friendly & enthusiastic. The room was immaculate; the desk staff sent up a Birthday note for my daughter with chocolates & Evian; the beds were super comfortable; room was flat out spacious for NYC; included breakfast which was wonderful and had many very healthy options! I would give it more than 5 stars if I could!

Room Tip: I hate to give away a secret, but in NYC, always ask for a room on one of the upper levels. There i...
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  • Stayed March 2012, travelled with family
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    • Cleanliness
    • Service
Helpful?
Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 April 2012

We stayed at Staybridge in the last week of February 2012. This hotel is really a great solution for visiting New York on a mid-range budget. We payed 1300USD for 7 nights for a nice, clean and comfortable (although not big: we could hardly fit our two suitcases) suite on the 29th floor with a nice view to the North. The service was nice and polite but don’t expect too much in a hotel most of the time busy with guests and small public areas. The breakfast was basic but still quite good. The breakfast area is a bit small for the amount of guests but only one morning we could not find seats. Our room was very clean and that was a big plus. Another plus was the compact but well equipped kitchenette. I would suggest that the management could get a more environmentally friendly policy and don’t change towels every single day. The location is just great! 3-4 minutes walk to the subway station. For a bit nicer restaurants walk on 9th Av. towards North. About the inconvenience with the lifts: maybe because of the previous complaints the hotel has improved; in 7 days only once I had to wait for the lift for about 3 minutes. Most of the time we didn’t have to wait as there were 3 functioning lifts. We did experience some difficulty operating the TV set and we did call the reception for help but at the end we managed ourselves. All and all we would gladly stay again at Staybridge!

  • Stayed February 2012, travelled on business
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Helpful?
2 Thank acuteobserver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 April 2012

After searchig on tripadvisor on a new york hotel, the good reviews led us to stay at this staybridge. The reviewers were right!

Location was fantastic (2 blocks away from Times Square), near subway, port authority terminal and lots of restaurants. Tabata ramen is excellent around the corner if you're looking for a great bowl of noodles. Ollies Chinese a few streets down serves good Chinese food. Amy's bread has excellent pastries, Shake Shack good burgers, all within 10-15 minutes walking distance. Pier 83 is 20 minutes walk.

Complimentary Breakfast was provided although i cannot rave about it coz after staying for 8 nights, it was getting bored. Scrambled eggs every morning. The only thing they rotated were the ham, sausages and bacons. Cereals, oatmeals, muffins, bagels were available daily. Breakfast place gets crowded but there are togo boxes available where many guests pack and eat in their rooms.

There's a "managers special" every Tuesday to thursday evening serving wine, beer and snacks.

The free self laundry provided was very convenient. Even detergent was provided.

The room is a decent size considering this is new york city. The kitchenette has a fridge, stove, microwave, dishwasher, plates and cutleries, cutting board, cooking utensils...this hotel is all about details providing you everything they possibly can to make your stay most comfortable. There's a safe too.

Free wifi. Signal was excellent. There are 3 computers in the lobby with a printer.

Staff is extremely friendly especially Jamie the bellman.

Cannot think of something that they could have missed out. This hotel is doing EVERYTHING RIGHT!

HIGHLY RECOMMENDED!!! Will definitely return.

Room Tip: Away from the elevators
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  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank hoteldivaDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price range (per night): $235 - $538
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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