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“Pretty place, but sub-par service” 3 of 5 bubbles
Review of Gansevoort Park Avenue NYC

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Gansevoort Park Avenue NYC
Ranked #83 of 477 Hotels in New York City
Certificate of Excellence
West Orange, New Jersey
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Pretty place, but sub-par service”
3 of 5 bubbles Reviewed 19 September 2012

The lobby was nice and the hotel room was nicely decorated, but not very spacious. The front desk staff were not very courteous. That was disappointing, considering this is supposed to be a fancy hotel with a lot of hype. Also, I had called the day after I checked out because I thought I forgot something in the room, and I kept getting told to call back later in the day. When I finally called again, they transferred me to security and on one answered. Again, I was disappointed with the service.

It was about a 10 minute walk to the Herald Square subway station, so at least that part was convenient.

  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Park Avenue NYC, responded to this review, 8 November 2012
Dear pinkpearl143,

It is deeply disturbing to read this review and have discussed
your experiences with our team, taking note of this matter on the behalf of our future guests. We know that our hotel is particularly vibrant, but we never want our guests to feel uncomfortable or unhappy with their stay. You remain our top priority. We would love to offer you the true Gansevoort experience during your next stay, as well as some special amenities to make up for any unpleasant experiences you've had. Please contact Digital@GansevoortHotelGroup.com the next time you need to head into town.

Sincerely,

@GansevoortPark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
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English first
Raleigh, North Carolina
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 18 September 2012

Loved this hotel for the stylish and spacious (as in jumbo-sized) Grand Deluxe rooms, with a step out balcony, lots of natural light, windows that open, storage space to unpack, a desk/table for dining in-room with multiple chairs and a fabulous bath with jacuzzi tub for two. I've stayed in a dozen hotels in all parts of the city. This is by far my new favorite!

Service was spot on. I am a pretty picky traveler, but with the exception of one less then friendly bar waitress, staff was warm, welcoming and helpful. I associated with the brand with the party crowd of wannabes. Sign me up anyway.

Room Tip: Grand deluxe facing Park Avenue.
See more room tips
  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dianeNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Park Avenue NYC, responded to this review, 28 September 2012
Dear dianeNorthCarolina,

What a fantastic review. Thank so much for both visiting us and writing about your stay. In the future please contact our Community Manager at Digital@GansevortHotelGroup.com before you book. Also, be sure to follow us on Twitter at @GansevoortPark for special room rates, news and more. We hope to have you back soon.

Warm regards,

@GansevoortPark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, NJ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 17 September 2012

Doors are very thin, so it sounded like Jersey Shore down the hall. We could hear the couple next door talking or with the TV on - really taking away from the romance of being alone. Any time someone was in the hallway, the noise seemed like the door was open and they were right in the room with you. The room was not as advertised - no Juliet balcony. Bed was saggy, so led to back aches.

  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank asdlkfjalskjfdaljk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Park Avenue NYC, responded to this review, 18 September 2012
Dear asdlkfjalskjfdaljk,

As a boutique hotel, we strive for the ultimate in comfort for all of our guests, You are no exception, and we apologize profusely that your stay didn't live up to expectations. We'd be honored to invite you back for the ultimate Gansevoort Park Avenue experience. Please contact our Community Manager, Anna@GansevoortHotelGroup.com, and she will be happy to make sure that your next trip exceeds your wildest dreams. And, yes, we'd be happy to make sure you have a firmer bed upon arrival.

We look forward to hearing from you,

Community Manager
@GansevoortPark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, North Carolina
Level Contributor
105 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 17 September 2012 via mobile

My friend and I have stayed at the Gansevoort before and this year was just as special. We had a Double Double room on the 12th fl. Big room with 2 queen sized beds and larger bathroom with tub/shower. The view was directly above Park Ave. A complementary bottle of red wine with a note welcomed us. I have stayed at numerous hotels in NYC and as a former NYer, I have high standards for hotel location, room size, room type, amenities, etc. and the Gansevoort Park meets them easily. Nightly turn down service is a pleasant surprise as is the roof top pool and clubs. Do not be afraid of the hip vibe. All types of people are there (it does lean to the early twenties crowd) and fun is had by all. The pool has the most incredible view of the Empire State building and is ranked one of the top pools in the city. Pool and club access are granted easily to hotel guests (not always the case at such a desired location and you get to 'cut' the velvet line awaiting entry) and the staff is very accommodating. The staff accommodates your every need (although during this stay, the doorman stood 5' from the door and did not open it for us-call me a snob but I'm just telling you the issue I had). Bread and Butter across the street is a gem. They deliver 24/7 with a $10 minimum. They have a large variety of food and drinks. The neighborhood is great and close to all (the subway is across the street). I love this hotel and will be staying there again.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mishywishy1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 13 September 2012 via mobile

I just spent a long holiday weekend at the Gansevoort on Park Ave. My best friend and I were celebrating our 40th birthdays:) I have nothing negative to say about our experience. The hotel is perfectly located in Midtown, just a block from the nearest subway station and directly across the street from Starbucks. There are also several restaurants and shops within a block of the hotel. It was incredibly convenient!! We enjoyed our spacious room with a balcony. And, it was so clean that it felt like home to me. I was also impressed with the housekeeping and turn-down service! The staff could not have been more friendly and helpful. I would definitely stay at the Gansevoort again!!!

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Love2Travel1616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gansevoort, Social Media Manager at Gansevoort Park Avenue NYC, responded to this review, 18 September 2012
Dear Heather G,

What a kind review. We love playing host to girl's weekends. In terms of grabbing a cup of coffee, during your next visit you must try a cappuccino at Asellina. We are sure you'd love it.

Thanks for the wonderful review,

Community Manager
@GansevoortPark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gansevoort Park Avenue NYC

Property: Gansevoort Park Avenue NYC
Address: 420 Park Avenue South, New York City, NY 10016-8403
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in New York City
#29 Business Hotel in New York City
#66 Luxury Hotel in New York City
#78 Romantic Hotel in New York City
#98 Family Hotel in New York City
Price range (per night): $325 - $983
Hotel Class:4.5 star — Gansevoort Park Avenue NYC 4.5*
Number of rooms: 249
Official Description (provided by the hotel):
The Gansevoort Park Avenue offers 249 luxury rooms and remarkable suites, most with lofty ceilings, Juliet balconies, and five fixture bathrooms. The three-story atrium lobby showcases striking herringbone granite floors, an oversized fireplace, and dramatic aubergine chandeliers. There is a signature rooftop pool for sunbathing and city-escape daydreaming and a bi-level rooftop bar + lounge wonderland. ... more   less 
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Also Known As:
Gansevoort Park Avenue Hotel New York City

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