This was my third time staying at this hotel. I’ve always preferred smaller boutique hotels over large hotels. I used to live on 83rd and York and still own my apartment there, so staying at the Gracie Inn is like staying at home. However, I was a bit disappointed in the level of hygiene at this hotel. Being a small boutique hotel, the attention to detail in cleanliness should be even higher than a larger hotel, because there are less rooms to clean. I don’t mind that there are less amenities (no robes, no slippers, only basic shampoo, conditioner, bar soap and lotion - that was not replaced when they were running low) in this hotel, but I absolutely do mind that the rooms are not clean. Paying over $300 a night and finding that the room is not clean is unacceptable.
I stayed in the Jr. Penthouse from Sat. March 17th to Weds. March 21st. Upon checking in I found that one of the hand towels in the bathroom had a spot of blood on it, that was not mine. I left it on the sink Sunday morning and found that it was still there lying on the side of the sink when I came back at night. The blankets – both in the downstairs room and the upstairs room had other people’s hair on it. I expect that the blankets, bedspread and sheets to be cleaned for every new guest. I was a bit disgusted about finding other people’s hair on the blankets. The bedspread on the bed in the downstairs room had a stain on it, which might have been an old stain. The upstairs bedroom should have had a mattress pad over the mattress.
The drain in the tub was a bit slow so after taking a shower, the soap left a film around the tub. I had expected that the tub would be cleaned every day, but found the tub still dirty after I came back. I was sitting in the bamboo reclining chair in the corner and got up to find that there was a huge mess of long blonde hair stuck to the chair. The hair was not mine. The carpets and the floor in the bathrooms were also never cleaned when I was there. I don’t mind being environmental and not having the towels and sheets changed every day, but guests should be given that option of whether they want to have clean towels. My towels were dirty – I had taken make-up off with them, so they were smudges of make-up on them. I would have loved to have fresh towels, but that was never an option. The chambermaid should look at the towels, see if they’re dirty and just automatically change them.
As for the breakfast, they got my order correct on Monday, but Tuesday, the banana was substituted for an apple. I’m allergic to apples, so I couldn’t eat it. If they had run out of bananas, they could have easily gone down the block to the 24-hour fruit vendor on the corner of 80th and York.
I really do think that if you’re paying over $300 for a room in NY, you would expect to have better attention to cleanliness. You don’t have to be a big hotel to have a high level of attention to details. The management needs to train the staff better. I was disappointed in my stay, however I am willing to give Gracie Inn another chance, only if improvements are made.
- Official Description (provided by the hotel):
- Please see critics reviews in Frommer's New York with kids 2009 and 100 Best Little Hotels New York 4th Edition. ... more less
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- Also Known As:
- The Gracie Hotel New York City
- Gracie Hotel New York City
- Gracie Inn