We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“After more than 40 years of international travel.... no hotel has impressed me as much!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Marriott Vacation Club Pulse, New York City
Ranked #169 of 469 Hotels in New York City
GreenLeadersSilver level
Reviewed 13 June 2015

We arrived unexpected, late at night at the Strand after a disastrous encounter with an apartment rental. Manager Matthew and his staff just made our stay a total dream after we told him our sad story. Everybody and I mean everybody at that hotel treated us with so much dignity and respect that it was wonderful to walk in at the end of each day's exploration of New York. A classy hotel staffed by people who are genuinely interested in you and attend to your every need. This year marks 40 years since I began wandering the globe and I have never had a hotel as good as The Strand before. A hotel is just a building (a good one at that) but it is the staff who make it something special. Matthew.. mate you are a bloody legend. Cannot thank you and your team enough!

Room Tip: Corner rooms seem to be a little big bigger! But they are all good!
See more room tips
  • Stayed: June 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ClayfieldStudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose L, Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 14 June 2015

Dear Guest,

Thank you so much for sharing such a heartfelt review on your recent experience at The Strand.

Our team is consistently praised for the genuine love they have for taking care of our guests and seeing their reaction when they receive such praise from our guests is truly inspiring. They are thrilled! We are glad The Strand proved to be a warm sanctuary away from the stresses of a difficult situation. The fact that you travel so extensively makes your words of encouragement even more special.

Matt and the rest of the Strand team send you their regards and a special invitation to return to your home away from home in NYC the next time your travels next bring you back to our beautiful city.

Warm regards,

Jose Lema
Regional Director of Guest Relations & Training

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,334)
Traveller rating
Traveller type
Time of year
Language
  • More languages

529 - 533 of 2,334 reviews

Reviewed 12 June 2015

The Strand just oozes class. Starting with the magnificent service by all staff with special thanks to Matt the manager who couldn't do enough for us. The location is perfect, the rooms were great, the food was beautiful and the service from all staff, from the front door to the rooftop, was unbelievable. Can't wait to come back.

  • Stayed: June 2015, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Bucko59SunshineCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose L, Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 14 June 2015

Dear Guest,

Matt and the entire Strand team couldn't be more pleased by the most encouraging feedback you have shared on your recent stay at The Strand.

Thank you for joining us at Top of The Strand during your stay. We hope that you join us again for delicious cocktails and iconic NYC view on your next stay with us. We look forward to you next stay at The Strand.

Warm regards,

Jose Lema
Regional Director of Guest Relations & Training

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2015

Location great, rooms great, beds great we had Empire State Building with fantastic view. Staff were excellent could not do enough for you and were very courteous
Down side was we had 2vouchers for cocktails in rooftop bar but when we presented them we were told we could not get cocktails of the. Menu the bar tender was not ver pleasant and made us like second class citizens we eventually got 2 wines which cost the same as the cocktails. The rooftop bar was good but very crowded with non residents. On leaving the hotels Carlos was great looking after our luggage and even recommend a sale in lower lobby of Greg Norman clothing. Great recommendation
The hotel organised private transfers from and to the airport well worth the money
Breakfast was very good

  • Stayed: June 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose L, Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 13 June 2015

Dear Guest,

Thank you for taking the time to share your most generous and helpful feedback on your recent experience at The Strand.

We would like to sincerely apologize for the confusion in regards to your drink vouchers. We are also displeased by the rather underwhelming impression you received of our bartender and kindly assure you this is not the level of service we pride ourselves in. Carlos and the rest of our team send you their regards and gratitude for mentioning them on your review. Carlos certainly contributed to a pleasant and efficient departure experience and we couldn't be more proud of him. I am sure that your experience upon return will be significantly better and hope that you give our food and beverage team another opportunity to restore your faith in us.

We look forward to welcoming you back to The Strand and, in the interim, remain at your service.

Warm regards,

Jose Lema
Regional Director of Guest Relations & Training

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2015

Thank God Eddie at the front desk is also a paramedic. I needed an ambulance and he took charge immediately. I was admitted to the hospital which meant my partner needed the room for an additional night. The front desk couldn't have been any more accommodating, keeping me in the same room. When it turned out that we did not need the room for that night there was no hassle canceling the reservation. They allowed me to keep my luggage in the room and made it a late check out. Thanks to the whole staff for their concern and compassion during a difficult time.

Room Tip: Try to get an upgrade. If available they were very accommodating. Beautiful corner room.
See more room tips
  • Stayed: June 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Betty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose L, Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 13 June 2015

Dear Guest,

We are truly delighted to know that we were able to attend to your needs during a difficult time.

We are so proud of our team for demonstrating the genuine care they consistently show our guests during even the most difficult circumstances. The entire Strand family sends a very big thank you for recognizing their efforts and they send a special invitation to return to your home away from home in NYC.

We look forward to welcoming you back to The Strand.

Warm regards,

Jose Lema
Regional Director of Guest Relations & Training

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2015

After spending a great night at the roof top bar with a wonderful view of the Empire State building, we decided to see if they had a room to spend the night. The customer service was fantastic and friendly. The room ended up being beautiful and very comfortable. Can't wait to stay there againl

  • Stayed: June 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank rmasessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose L, Manager at Marriott Vacation Club Pulse, New York City, responded to this reviewResponded 13 June 2015

Dear Guest,

It is especially rewarding when we receive such a generous review from one of our guests who did not have a pre-arranged reservation at The Strand. The fact that you decided to stay with us following your experience at Top of The Strand also speaks volumes on our team and the overall experience at Top of The Strand.

We are thrilled to know that you liked your room accommodation and hope you have found your new home away from home in NYC.

Warm regards,

Jose Lema
Regional Director of Guest Relations & Training

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
SpringHill Suites New York Midtown Manhattan/Fifth Avenue
SpringHill Suites New York Midto...
#143 of 469 in New York City
993 reviews
Midtown
Executive Hotel LeSoleil
Executive Hotel LeSoleil
#107 of 469 in New York City
754 reviews
Midtown
Courtyard New York Manhattan/Herald Square
Courtyard New York Manhattan/Her...
#111 of 469 in New York City
763 reviews
Show Prices
Show Prices
Show Prices
Midtown
Fairfield Inn & Suites New York Manhattan/Fifth Avenue
Fairfield Inn & Suites New York ...
#251 of 469 in New York City
622 reviews
Midtown
Archer Hotel New York
Archer Hotel New York
#16 of 469 in New York City
3,066 reviews
Midtown
Best Western Premier Herald Square
Show Prices
Show Prices
Show Prices

Been to Marriott Vacation Club Pulse, New York City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Vacation Club Pulse, New York City

Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #169 of 469 Hotels in New York City
Price Range: $216 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Wotif.com, Expedia APAC, lastminute.com.au, Hotels.com, TripOnline SA, Cancelon and getaroom.com so you can book your Marriott Vacation Club Pulse, New York City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing