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Reviews (4,374)
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Reviewed 12 November 2016

This is the third Omni we have stayed in and are always happy with the service and quality . Although we were given the wrong room we still had an enjoyable time . As it was my husbands 60th birthday he was given a bottle of sparkling wine and cake .

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank suehY7756CB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 13 November 2016

We are very pleased to read that you had a wonderful birthday celebration with your husband. We hope you enjoyed the special amenity to underline this special occasion.

A very kind regards

David Chase

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2016 via mobile

I have stayed here for my last two business trips in NY. The location is convenient for meetings in Midtown and the pricing is relatively fair for a 4 star property. Great service all around from check-in, housekeeping, and concierge. They have a dedicated package attendant which is useful in this day of Amazon and international travellers who shop before they arrive to NY! There is a new steakhouse restaurant that just opened when I was there. Unfortunately I did not have a chance to go but look forward to it next time.

Stayed: November 2016, travelled on business
1  Thank gambit76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 12 November 2016

Thank you very much for the wonderful review. We agree that a dedicated package attendant makes life so much easier! We are also pleased to read that you look forward to your visit of our restaurant - it is off to a great start! Thank you very much for your patronage and we look forward to hosting you again in the near future!

Kind regards

David Chase

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Reviewed 12 November 2016

absolutely no complaints about this hotel. Clean and the staff could not be nicer. However, they redid the onsite restaurant to make it an upscale "steak and chop" one. In a city like new York hotel guests do not nee a pseudo-destination restaurant with thousands of other restaurants at their fingertips. It might have been appropriate at a resort hotel, but not for NYC> Mgt. probably never did a market analysis to see what the guests wanted.

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank 112William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 12 November 2016

Thank you very much for your wonderful comments about the cleanliness of the hotel and the friendliness of our associates. Ultimately that truly is what matters most! We also appreciate your commentary about our new restaurant, and empathize with your sentiment.

A very kind regards

David Chase

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Reviewed 10 November 2016 via mobile

Do not stay here if you are a business traveler. I have stayed here several times in the past with no problem. This time I was given one bad room after another - terrible outside noise - so loud I could hear inside my room even through noise cancelling headphones. Checking out early and moving to another hotel. If you want a decent night's sleep or to do work in your hotel room definitely find another hotel.

Stayed: November 2016, travelled on business
1  Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, Manager at Omni Berkshire Place, responded to this reviewResponded 10 November 2016

Thank you for taking the time to share with everyone this review. When construction is taking place on the street it can be difficult for the hotel to perfectly manage, but we completely empathize and understand your sentiment. I have emailed you separately, and invite you to reach out to me directly if there is anything else we can do for you as we take your comments very seriously.

A very kind regards

David Kanters

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Reviewed 10 November 2016

In the city for the marathon and could not have made a better choice, staff was very helpful and the location perfect. The room was comfortable and the rate was fair. Would stay again when I return to the city.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Omni Berkshire Place, responded to this reviewResponded 10 November 2016

Thank you very much for the wonderful review! We are pleased that you really enjoyed your stay with us. We hope to have the honor of hosting you again in the near future and will endeavor to earn a perfect grade of 5 stars that time!

A very kind regards

David Chase

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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