We stayed for 3 nights in the middle of October and found staff helpful and friendly. We did have a problem in that the room was double booked and we had to go to another hotel around the corner for 1 night. Bit of pain as it was evening and we were tired after our long flight. But in their defence it was a holiday weekend and the city was jumping! We returned the next day and finally got our room which was fine with TV, fridge and coffee maker.
Not much outlook but then that's NY! Bathroom was good, clean and always plenty of hot water from the shower. House keeping was great with room really well cleaned and fresh towels every day. Very good wifi in room. Breakfast was fine as well with cereal, toast, bagels, boiled eggs, pastries and croissants, tea, coffee and juice - nothing special but fresh, tasty and as much as you wanted. We would certainly stay here again. Location very good for Times Square and an easy walk to Central Park, Macy's and many other locations. Plenty of bars, restaurants, deli's and theatre district close by. Good value for money.