The location of the hotel was great, really close to Times Square! And the staff was wonderful, they were nice and always ready to help.
On the other hand, rooms were small and the breakfast was not nice, the was too artificial. Plus, the breakfast room was tiny, there wasn't enough space for all guests.
But what bothered me the most was the cab service to the airport. I used it twice as not everybody in my family was leaving at the same time and I had completely different experiences. The first time I had a nice driver that posed no problems at all. But the second one was rude (he dropped my suitcase on the ground before putting it on the trunk) and also tried to charge extras for the ride. When I told him that I had paid part of the amount to the hotel (something the hotel requests when you book a cab), he told me that I did not have to pay anything to the hotel and I would have to pay the full amount in cash to him. As I refused to pay and said that I would call the hotel to discuss about this he used an ethnic slur and left.
Although this person was not an employee of the hotel, the cab company was referred to me by the hotel and everything was arranged by the reception desk, so I think that the hotel is partly responsible and that they should be more careful when choosing their partners.
- Official Description (provided by the hotel):
- The newly renovated Broadway at Times Square Hotel offers clean and elegant accommodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more less
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- Also Known As:
- Midtown Comfort Inn
- Comfort Inn Times Square
- New York City Comfort Inn
- Comfort Inn Midtown New York