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Reviewed 22 July 2017

I booked this hotel initially through the Red Lion website. I canceled that reservation when I found a great deal through the hotel's direct website. Got a confirmation email and thought all was good.
Until I showed up for my room. At first there was no reservation. Then there was the old canceled reservation. Then there was a story about why the second reservation was canceled that everyone agreed couldn't possibly be true, including Neil, the manager.
I quickly booked an alternate hotel and went there. In the week since this has happened my second reservation has completely disappeared from the system with no explanation.
Neil to his credit offered up a small amount of cash to offsite the difference between my reserved price and the price I had to pay at the other hotel. But he has yet to offer up an explanation as to why I got a confirmation email for a reservation that he contends was never there in the first place.
So if you are going to book this hotel I would suggest double or triple checking your reservation before your stay. In hindsight I should have done this, but this would have been the first time ever I would have had to do that for any hotel reservation.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Service
Thank mkcurran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neal S, General Manager at Americas Best Value Inn Loma Lodge, responded to this reviewResponded 24 July 2017

The Guest "did not stay at our Hotel". However, We have apologized to her for the inconvenience. We do Value our Guests and always strive to provide Excellent Guest Service experience.

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Reviewed 10 July 2017

It's in a good location with access to highways and it's inexpensive. Given that, what is it like to stay there? It has free parking and a friendly person at check-in. The ordinary-sized room is typically budget but it is clean. No bedbug bites at night and a clean and comfortable bed. Importantly, it has free wifi and a fridge, a microwave, and a coffee maker, as well as a decent TV and a desk for working. It is in no way a fancy place but if you are looking for a good location in San Diego, I recommend this place because it has the amenities I needed and I slept well. I was here for a family event for one night and I was alone. This is not a quality hotel with a nice breakfast. It's a budget hotel near the airport that just gives you a room to sleep in. Given that, it's a perfectly fine place to stay because everything works, it has free wifi and parking, and the bathroom is clean. Of course, if you are a couple looking for a typical hotel experience, choose to spend more somewhere else.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank foodlover507
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2017

outlets dont work, curtains worn through, no inside door latch,dirty, saw a roach on wall, no coffee. worn old towels and bedding, air conditioning mounted at 7 feet up the wall so you have to stand on bed to adjust. and all the cigarette smoke from just outside pours in through it. only 8 inches between bed and outside access. very noisy. The staff was nice

Room tip: view room in person first
Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank guy j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neal S, General Manager at Americas Best Value Inn Loma Lodge, responded to this reviewResponded 11 June 2017

Dear Guest, We apologize that your stay was not satisfactory. We have carefully noted your comments and are working diligently to continuously improve in these areas. We do provide Coffee maker/Coffee in the Rooms. Thank you for mentioning the service provided by our Staff. Once again, many apologies that we could not meet all your expectations during the stay. Hope you will give us another opportunity in the future. Regards, Americas Best Value Inn.

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Reviewed 10 June 2017

We booked a room with a king-sized bed and received confirmation from motel to that effect. However, we were given a room with 2 double beds. The mattresses had definitely seen better days. The electric outlets in the bathroom did not work. The free Wi-Fi connection was flaky at best. The room was clean though.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Herb M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neal S, General Manager at Americas Best Value Inn Loma Lodge, responded to this reviewResponded 11 June 2017

Dear Guest, We apologize for the Inconvenience caused due to you being assigned 2 beds instead of a King size bed as the Hotel was sold out. We have carefully noted your comments about the Mattresses and are continuing to replace them. Also, Last week, we upgraded our Internet Bandwidth/speed to provide a better Wi-Fi connection. Thank you for providing feedback for your stay and for mentioning about the cleanliness of your Room. We do value you as our Guest and will be working diligently so we can meet your expectations in the future. Sincerely, Americas Best Value Inn.

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Reviewed 3 May 2017 via mobile

Will definitely be back fast and straight to the point. Very quiet good for any type of get away. Pretty cheap as well i recommend the Americas Best Value Inn Loma Lodge to all. Y Hover is a stud.....

Date of stay: May 2017
Trip type: Travelled solo
1  Thank Marcel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neal S, General Manager at Americas Best Value Inn Loma Lodge, responded to this reviewResponded 8 May 2017

Thank you for Staying at Americas Best Value Inn Loma Lodge. We are grateful that you recommended our Hotel for any type of getaway and appreciate the positive feedback. Hope you will come and visit us again. Once again, many Thanks.

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