Visited on a Sunday evening around 5:30pm. We beat the crowd, because the line to order grew after we got to the counter. Ordered the California Burrito and quesadilla kids meal. The food was hot and fresh. Regarding customer service, probably better to go there when it's not so busy. We had to ask for all our plastic utensils, plates, etc. and the horchata machine was only water. But the food, as it arrived fresh and hot, was excellent.