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“Great hotel but missing a certain je ne sais quoi...”
Review of Taj Boston

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Taj Boston
Ranked #34 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Paris, France
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great hotel but missing a certain je ne sais quoi...”
Reviewed 5 March 2012

The taj is without a doubt a beautiful hotel in the best possible location in Boston, but is definitely missing something to make it the best. The staff although friendly is lazy. The door is never opened and we had to carry our shopping bags when we got out of the car. The room service was atrocious. I have to give the breakfast credit, it had the best food I have ever had and the eggs benedict were holy. The rooms need an urgent technological renovation. the phones and the bathrooms are old. You wouldn't expect this from a LHW (leading hotels in the world) hotel. We were staying at a junior suite with a spectacular fire place. It is a shame that the rooms were outdated, it ruins the whole illusion of perfection.
It is a great hotel but it just didn't live up to our expectations.

Room Tip: Please get a room with city view! Junior suites are marvelous
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  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank Livingthedreamco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajBostonManagement, Manager at Taj Boston, responded to this review, 9 March 2012
Dear Livingthedreamco,

Thank you for your comments. We are delighted you chose to stay at the Taj during your visit to Boston. Our central location, wood-burning fireplaces in most of our suites, and delightful cuisine are a few of the many reasons our loyal guests have been staying at Taj Boston for years. Although we are disappointed to hear you were not pleased with the entirety of your stay, we are grateful to receive your honest feedback on the service, food and technology improvements we need to address. We strive to provide a memorable and enjoyable experience for our guests, and hope you will afford us another opportunity to completely impress you on your next visit to Boston.

Kindest Regards,

Taj Boston Management
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Traveller tips help you choose the right room.   Room tips (507)
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USA
2 reviews
Reviewed 2 March 2012

Staff was welcoming, friendly, and pet-friendly! I brought my puppy, they were very accommodating and gave me a wonderful large, clean room with a comfortable bed and even had a dog bed sent up. Hotel is in a great safe location.
The only complaint I have is that I couldn't change the temperature in the room.

  • Stayed February 2012, travelled solo
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Helpful?
Thank veg28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajBostonManagement, Manager at Taj Boston, responded to this review, 8 March 2012
Dear Veg28,

We would like to thank you for staying at Taj Boston on your recent trip, and greatly appreciate your kind review. We take great pride in our friendly staff, many of whom have been at this hotel for decades. Our pet-friendly amenities is a great feature for dog owners, especially the dog beds if you can even get them out of your own comfortable bed! Thank you for your feedback regarding the thermostat in your room, I will forward this issue to our engineering department to look into.

We look forward to welcoming you back to Taj Boston in the future, and next time stop by and say hello to our friendly doorman who always have dog treats on hand!

Kindest Regard,

Taj Boston Management
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New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2012

I always stay at the Boston Park Plaza down the street but this year for the same money received the same price for the TAJ. What a wonderful hotel, wonderful staff, wonderful service.
I will never go anywhere else.

Room Tip: Try to get park view if possible it's lovely.
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  • Stayed February 2012, travelled with friends
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Helpful?
1 Thank annaorysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajBostonManagement, Manager at Taj Boston, responded to this review, 24 February 2012
Hello Annaorysia,

Thank you for your kind words and for choosing Taj Boston. We are so thrilled that you had an enjoyable experience, and we look forward to welcoming you back in the near future.

All the Best,

Taj Boston Management
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Upper Saddle River, New Jersey
Level Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 21 February 2012

I stayed here when it was the Ritz. I was in a fireplace suite. The service was great a bit staid though. Now, Taj took it over and wow, unpretentious class. We were in a premium room which was spacious and clean as a whistle. The furniture was appointed well. Michael at the front desk worked his magic because he wanted to and it is what he does best Lynn was also excellent. Everyone was wonderful and genuinely smiling! Only wrinkle was the phone help. Whether I called to get the shoes shined or a bottle of champagne, the people on the receiving line were not up to par with the face to face help.
The restaurant was quite good.Try the crabcake benedict or the Madame sandwich. The wait staff and managers were fab!
Location, best in Boston. You are on the corner of Newbury and Arlington. You are across the street from the park. We will try to stay no where else when we visit Boston.

Room Tip: Premium room had a glimpse of the park , large and spacious.
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank oneLmichele1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajBostonManagement, Manager at Taj Boston, responded to this review, 22 February 2012
Dear oneLmichele1111,

Thank you for your wonderful compliments and for staying at Taj Boston! We have worked hard to preserve the rich history of the Hotel, while striving for a level of luxury that loyal Taj guests have come to know and love.

We value your business and appreciate your comments, as it is the best way for us to address any issues and continue to provide memorable experiences to all of our guests. I will be sure to address these issues that you experienced over the telephone, and we look forward to welcoming you back to Taj Boston in the near future.

Sincerely,
Taj Boston Management
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East Greenwich, Rhode Island
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 February 2012

What a wonderful hotel. If you have the need to feel pampered and important this is the place to go. We stayed in a Fireplace Suite where you are actually given a menu to choose the type of wood you prefer at no cost. Located at the corner of Arlington and Newbury streets you are surrounded by stores such as Hermes, Valentino and Georgio Armani. Great restaurants on Newbury. The bar at the hotel is cozy with a large fireplace. We can't wait to book our next visit. Book two nights an get the third night free.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Bobnkathye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajBostonManagement, Manager at Taj Boston, responded to this review, 21 February 2012
Dear Bobnkathye,

Thank you for your kind words and for choosing Taj Boston for your visit. Our outstanding location next to the city's best shopping and restaurants is a favorite among many of our guests. We want each of our guests to experience the legendary Taj hospitality, and your positive feedback is one of the reasons why we strive to give great experiences to our guests. We look forward to welcoming you back in the near future.

Kindest Regards,

Taj Boston Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Boston

Property: Taj Boston
Address: 15 Arlington Street, Boston, MA 02116-3417
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Boston
#25 Luxury Hotel in Boston
#36 Business Hotel in Boston
#36 Romantic Hotel in Boston
#44 Family Hotel in Boston
Price range (per night): $377 - $878
Hotel Class:4.5 star — Taj Boston 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more   less 
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Also Known As:
Taj Boston Hotel Boston
Taj Hotel Boston
Boston Taj Hotel

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