On a very cold blustery day, I anticipated that the Old Town Trolley Tour that promised regular Trolleys every 15 minutes would allow me to see the city and learn from the commentary as promised in their booklet. The first warning sign was a "note" at the Old Town Trolley Tour agency office window that said "Back in 30 Minutes" but without a time when the 30 minutes began. After waiting 25 minutes, I left that booking office and was able to purchase a ticket through the hotel at which I was staying.
While there was a promise of a Trolley every 15 minutes on the brochure and at the designated stop, there was NOT a Trolley for 90 minutes. A group of more than a dozen folks which included small children, waited the 90 minutes in the cold and wind. As a group we tried to find ways to secure information about the lack of Trolleys but without success. We even sent folks back to the hotel to see if their staff could help solve the mystery.
There was no apology when the Trolley finally did appear. The Driver of this trolley was entertaining and had good antidotes about the city. And I must say the buses were quite comfortable.
I got off at the Boston Tea Party Ship, and while admission to the Boston Tea Party Ship was included with the price of the Old Town Trolley Tour ticket, the electronic ticket had to be reprocessed by the Boston Tea Party Ship operator and the wait for the reprocessing outside in the cold and wind again was another 20 minutes. Those who were on the back of the Trolley had to wait longer. It seemed to take about 5 minutes per ticket reprocessing. Very challenging process when it was so cold.
Upon re-boarding on the Trolley, the 2nd Driver was not a good communicator, difficult to understand and obviously did not enjoy his job. After two stops, the Driver announced that while mid day, he was taking the rest of the day off and all passengers would have to get off the Trolley and wait in the cold and wind at the depot and for another Driver and for an undetermined length of time. There was general unhappiness with this news as several of the group on the bus had been waiting together in the cold for 90 minutes earlier in the day. We had just visited the Boston Tea Party Museum and were generally in a "let us revolt" mood.
After some time, another Driver did arrive to continue the route. And this 3rd Driver offered good perspectives and commentary.
Overall, there was contradictory information about why there were ongoing service challenges during the day. It was a challenging morning and not a very enjoyable one. And with delays, afternoon by the time I got off near my hotel. I decided to share my disappointment with the Old Town Trolley Tour Office where I first tried to purchase the ticket. I shared the challenge of the unexplained wait and abandonment of the 2nd driver. While there was a 100% satisfaction guarantee offered in the brochure, I was told I could not get a refund from the office. No doubt I will not be recommending this tour option to others
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