When you walk in you are faced with digital panels on which you can customize your your meal the way you wish ... pick your pasta (type of noodles you want), protein (beef/chicken/pork/tofu/,,,), and your veggies, and then your sauce/flavoring. They do have human assistance in case you find it confusing. The food is really fresh and very tasteful, but some might find the ordering system a bit confusing - ask for help! Then you go pick it up from the counter when your order number is posted on a screen that looks like the old-style airport flight time boards. Recommended.