We had a wonderful experience at the Lenox Hotel. I can't say enough about how helpful and friendly the hotel staff was to us from the desk folks to the bellhops to the concierge. There was a slight mix-up in our reservations so they put us in a huge corner room that was magnificent! If any of you watch a Disney show called "the Suite Life of Zack and Cody", my kids felt like we were staying at the Tipton Hotel!
The aging hotel was been re-done admirably and in a classy manner. We ordered room service one night for dessert and the cheesecake and apple cobbler were just great! Also ate breakfast several times at the hotel's Azure Restaurant and, again, a high quality experience.
Rooms were kept very clean and twice daily service for our rooms including a turndown at night with luxurious robes on our beds.
The location was great, near a T stop, and also near the very cool Newbury Street neighborhood.
All in all, our experience was just great and well worth a return.