I stayed at the Lenox for three nights and was very pleased with the service and room. The location provides great access to the "T" (Copley Station) and there are many restaurants very close. All this is fairly routine though with a hotel of this level. Where they really showed what they were made of is the day of the blackout. There was a fire in the BackBay which caused the power grid to fail for a large radius around the Prudential Center. The staff at the Lenox quickly sprang into action. They ensured that all the guests needs were taken care of and made sure that everyone had water and snacks. The rooms were without power, but it was night time and I got a good nights rest. The next morning the staff made sure I had breakfast to go on my way out, awesome! I mentioned the fire that caused the outage...well I was at a local tavern when they evacuated and I left my jacket behind. This was the first gift my wife gave me after we were married and was very special. I mentioned this to the staff at the Lenox and after I left town they sent a runner to retrieve my jacket allowing a friend of mine to pick it up a day later. I will make the Lenox a regular place to stay when business or pleasure brings me to Boston. I know that no matter what happens the staff will ensure that I have a great experience. Thank you.
- Official Description (provided by the hotel):
- Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more less
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- Also Known As:
- Lenox Hotel Boston