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Reviews (1,581)
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All reviewsdouble treecookiestgi fridaysducker tea roomnice hotelwalking distancefront desk staffconvenient locationfirst floorbreakfast roomshort driveclose to downtowntgifridaysbiltmoreconferencepetvanderbilt
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24 - 29 of 1,581 reviews
Reviewed 4 weeks ago

Our stay was a great experience. The staff was friendly and very helpful. The hotel lobby was clean and well kept. The room was clean and fresh. Our beds were comfortable. It was easy to get to and from Biltmore Estate as well as downtown Asheville, NC.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank tinadC3415OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville, responded to this reviewResponded 4 weeks ago

tinad,

Fantastic! We are thrilled to know that our DoubleTree family is hitting all the right notes with you!

Our location is certainly prime when it comes to seeing the quieter side of town and near the Estate :)

Please think of us next time you come to visit,
Lauren McDevitt
Marketing and Guest Relations

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Reviewed 4 weeks ago

Located minutes from Biltmore Village and the Biltmore Estate,this Doubletree was definitely a wonderful surprise. From the wonderful staff to the clean and comfortable rooms, you could not ask for such a great getaway place! Definitely a great spot to make a stop in Asheville, NC.

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank SraMas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville, responded to this reviewResponded 3 weeks ago

SraMas,

Thank you for loving the location as much as we do! Truly a hop away from amazing places of history and beauty!

We will certainly love to welcome you again for your next stay in the beautiful mountains.

Thank you,
Lauren McDevitt
Marketing and Guest Relations

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Reviewed 5 weeks ago

The Doubletree is just a Hampton Inn that charges more money and at the Hampton Inn you get breakfast thrown in. Two double beds and motel furniture. Nothing terrible but nothing special either. I wanted a special weekend for my wife (58th anniversary) so I booked a room for $217 for Thursday night and it went up an additional (I think around) $40 or $50 for Friday and Saturday nights). On top of that, I accepted their offer for an additional upgrade (based on availability) for $19 more per night to a suite. You cannot imagine my wife's disappointment when we entered the room (room 439) and it was just another motel room. Worse, it looked out on the gravel roof of the lobby! On Friday morning I told Mr. Rhyne Franklin, the front office manager of our disappointment. He is a young man who should go far with Hilton. He said that "it is not acceptable that a client be disappointed with Doubletree". He couldn't change the view and he couldn't change the furniture but he could change the rate and he made a substantial reduction in the room rate. We have been Hilton Honors members for 20+ years. Mr. Franklin did the right thing... he is a smart manager. Unfortunately that doesn't change the fact that hotel is just a higher priced Hampton Inn... and there is a Hampton Inn right next to it... and you get breakfast there included.

Room Tip: they have a very nice center court garden upon which to look out
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville, responded to this reviewResponded 4 weeks ago

Dear Mr Richard,

Thank you so very much for taking time to review our property. We thank you for your continued membership and only want to ensure the best possible experience that you have during your stay, especially when it takes place during a special anniversary.

We agree that Mr Rhyne is an excellent example of what our team is driven to be and are so happy to know that he continued to take such great care of you while you stayed with us.

The premium room 439 is indeed located in the Vanderbilt Tower near are our newly renovated suites and provide our best views of the Vanderbilt Road forestry and encourage you to request such a suite during your next visit. It will absolutely meet and exceed all expectations as we continue to push the level of comfort and luxury.

We do provide room packages that include breakfast and guests have the option of getting a discounted breakfast when they preorder through Hilton directly. Our morning meals are seen to by a personal chef approach compared to the average batched cooked hotel provided breakfast. This gives guests more options of a personalized breakfast experience that's freshly made to order.

We thank you again for your continued loyalty and excellent feedback!

Please consider allowing us to raise the bar next time you come to our beautiful city,
Lauren McDevitt
Marketing and Guest Relations

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Reviewed 18 June 2018

We had a great stay at the Asheville Hilton . Our room was excellent clean and comfortable. We will be back. It is very close to the blue ridge parkway and the Fridays restaurants was attached to the hotel. It was so convenient at the end of a long day.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank beach_lover1982_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville, responded to this reviewResponded 5 weeks ago

Dear Beach Lover,

We are absolutely pleased that you had a wonderful stay with us! We were so happy to have taken care of you as we try to become your home away from home.

See you again soon!
Lauren McDevitt
Marketing and Guest Relations

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Reviewed 14 June 2018

All around a great spot. The hotel has been recently renovated, and you can tell by the quality in the rooms.

Service was outstanding. Location was next door to the Biltmore and a short 5 minute drive to downtown Asheville.

Would definitely stay here again.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank Baron513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rbfoster, General Manager at Doubletree Hotel Biltmore / Asheville, responded to this reviewResponded 14 June 2018

Baron513,

Thank you for taking the time to share your experience with our team and the world! We just finished our renovation and we love to hear you enjoyed the new look!
I am so happy to hear you took advantage of our convenient location. There is so much to do within minutes of our Doubletree Hotel!

We look forward to helping you plan your next adventure to Asheville!


Robert Foster
General Manager

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