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“Comfortable but a distance from town”

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Holiday Inn Express Asheville
Ranked #23 of 66 Hotels in Asheville
Certificate of Excellence
Brentwood, TN
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Comfortable but a distance from town”
Reviewed 10 November 2011

We needed a room in Asheville at the last minute during "Leaf Looking" season and this was the only hotel available, so we were a little nervous, but the hotel turned out to be just fine. The room was comfortable and quiet and the breakfast was very good. Some previous reviewers mentioned renovations, but those had evidently all been completed as everything looked up- to-date and there was no construction anywhere in sight. We had to have our room keys updated twice, but the front desk attendant was very polite. It was a bit of a drive to downtown, but a good value during peak season.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DollarsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 25 November 2011
On behalf of our entire staff at the Holiday Inn Express we would like to thank you for your business & we hope to see you again.
Ellen Pettigrew
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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496 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Savannah, Georgia
Level 1 Contributor
4 reviews
Reviewed 2 November 2011

Oct 29 - 31. Checked in early to rude desk clerk. Specific non-smoking room smelled of smoke. Refrigerator made very loud thumping sound. HVAC unit worked but fan was a bit off balance adding to room noise. When we requested a new room we were denied. Requested to cancel reservation to go to another hotel but was informed since the reservation was created online we could cancel but would still be charged full price. In the end stayed at the hotel and slept terribly.

Continental breakfast was nice.

Room Tip: Our room had a large amount of AC and Fridge noise. Request to be shown the room before accepting.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brad k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 25 November 2011
Thank you so much for your feedback about your recent stay with us. Please accept my apologies. This is definitely not our usual custom & I will address this immediately with our team.
Sincerely
Ellen Pettigrew
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Level 6 Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 31 October 2011

We stayed here for 2 nights so we could tour the Biltmore Estate.

The front desk checked us in because it was their job. No one went out of their way or spoke more than needed to us.

They were packed the first night we were there so we got stuck with a "basement" room with a street level view of a parking lot and an actual street. The room and bathroom were updated and very clean.

Free breakfast with a pretty decent amount of choices. Outdoor pool. Just off the highway and close to some restaurants and a small shopping mall. It was about 15 minutes to Biltmore.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingShanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 25 November 2011
Thank you for your stay with us and your kind comments about our hotel. We try to accommodate all room requests when we have the rooms. We are looking forward to seeing you again.
Sincerely,
Ellen Pettigrew
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rogersville, Missouri
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2011

We checked in on Oct 16th and left Oct 20th. It was very nice for the money. It was very clean, and the staff was helpful.

Room Tip: I think that if I had thought about it more I would have gotten the suite instead of the regular roo...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 25 November 2011
Thank you so much for staying with us here at the Holiday Inn Express. We look forward to seeing you again!
Ellen Pettigrew
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brentwood, Tennessee
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 October 2011

Heres one place I think you can go with a favorable experience with balcony to see the wonderful mountains . Try to get a balcony unit and it will add to your experience . This is one of the better hotels in Asheville, N.C. and I am a member of the Biltmore long term club. make sure you get in early because it does fill up.

Room Tip: Look at the Lobby first this is a good indication of things to come the carpet down the hall way...
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  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 25 November 2011
Thank you for your awesome review! We are looking forward to seeing you again!
Ellen Pettigrew
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Asheville

Property: Holiday Inn Express Asheville
Address: 1 Wedgefield Drive, Asheville, NC 28806-2225
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Asheville
#21 Romantic Hotel in Asheville
Price range (per night): $172 - $314
Hotel Class:2.5 star — Holiday Inn Express Asheville 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more   less 
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Also Known As:
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
Holiday Inn Asheville
Biltmore Square Mall

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