we are huge marriott users and know well their standards.. this hotel, the staff was nothing special and the place is just nothing special either. The drapes were not good and the light came though. nothing special at allMore
- Free Wifi
- Free Parking
we are huge marriott users and know well their standards.. this hotel, the staff was nothing special and the place is just nothing special either. The drapes were not good and the light came though. nothing special at allMoreShow less
Thank you for sharing your thoughts about your recent stay. Our goal is to provide excellent service so we regret that we fell short of your expectations. Your concerns have been shared with our team to make adjustments in an effort to be exceptional in every aspect. We appreciate your loyalty towards our brand and hope to have an opportunity to show our dedication on your next trip.
We usually stay in Fairfield hotels and this one was a real disappointment. Although the staff was welcoming and helpful, the property itself is worn, tired, and not up to usual cleanliness standards. The sheer white drapes were wbrown with dirt; the bedskirt had bleach stains, and the shower grout was in dire need of scubbing.
Given the serious epidemic of flu, I plead with all hotels to place Purell dispensers by the elevators on each floor, and also in the breakfast room.
Thank you for your loyalty to our brand, and we appreciate that you selected our hotel for your recent visit to the Asheville area. While we are pleased to learn that your stay had many positive aspects such as our excellent service, we did take notice that you left our hotel less than satisfied. It is our goal to provide our guests with clean, comfortable and well maintained accommodations for you to relax and enjoy. We will share your feedback with our teams to be sure our established protocols are being adhered to, and will make any necessary corrections so we are providing only the best for our guests.
Thank you for your suggestion of hand sanitizers, we will look into this option for implementation.
We hope you will give us an opportunity to regain your confidence in our hotel and our brand.
The place was very welcoming. Very clean, quiet. Which, after driving 6 plus hours was exactly what my friends and I needed. The beds were beyond comfortable. The pool and hot tub were perfect. Breakfast was amazing. Lots of different options that catered to all food allergies (which made me very happy). I would stay here again if I was ever in the area.
Dear Chloe F,
Thank you for being our guest at the Fairfield Inn & Suites Asheville South/Biltmore Square. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We look forward to having you as our guest again in the near future.
We were here last year on a Florida trip and wanted to stay here again because of the convenient location. It's showing some age and this year there is construction everywhere but it's still an OK place to stay. We had what seemed to be a remodeled room. Big with a nice bathroom on the 2nd floor. HVAC was noisier than some but not too bad. Near the interstate so it's a great location for travelers.
Dear Bob s.,
We are happy that your previous stay inspired a return visit! We do all we can to minimize the impact of any areas of our hotel that are undergoing a refresh so our guests have a positive and memorable experience. We hope you will continue to select our hotel during your travels and you can enjoy the improvements.
We stayed this hotel for one evening. Very close to the Biltmore House.
The hotel is conveniently located right off of the interstate and across from the Asheville outlets.
The breakfast was good.
The rooms and the outside could use some updating but we would stay there again.
Thank you for staying with us and sharing your review. We appreciate your generous comments regarding our great location, but apologize our hotel did not meet all of your expectations. We will gladly share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It was our pleasure having you as our guest, and we hope you'll make plans to stay with us again!
Our family needed to make a quick trip to Asheville, NC, for a family funeral, and the Fairfield Inn & Suites Marriott were very accommodating and helpful. We needed 7 rooms reserved and they made sure we were all on the same floor which was especially convenient since we had a disabled person with us. The Breakfast was Excellent, and the staff so nice and helpful. We were pleased and if needed will stay there again.
Dear Holly B,
Thank you for taking the time to post your review of the Fairfield Inn & Suites Asheville South/Biltmore Square. It’s nice to know our associates took good care of you and your family during your stay. They will be pleased to hear your kind comments. We look forward to seeing you all again soon.