I loved the vibe of the hotel - it was clean and modern with a mix of fabulous heritage.
The staff were really friendly and there is a 24 hour reception, however I understand that while I was there the restaurant was closed so there wasn't any access to room service. Having said that, the hotel is conveniently located right next door to a great gelato / coffee shop and convenience store which was open late, plus a small stroll to Union Square for great options.
I loved the vibe of the hotel - it had great personality and was quite homely.
- Room Service