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Reviewed 17 January 2013

We stayed at the Hotel Vertigo in September for one night and were very dissapointed generally. The hotel has had a make over and not a good one at that. The area is NOT 100% safe at night . We had a screaming Asian male running down the street outside the hotel completely naked at 3am and tramps everywhere.Every doorway stinks of Urinelocally. The front desk people were very helpful and nice the parking is expensive but all are in SF. Best put the car in the garage and get cabs around the city. All in all the price we paid for the night wasn't over the top but the building has seen better days. Also the link to the Hitchcock film Vertigo is very slim , two scenes and an exterior shot? come on that's stretching a theme don't you think?

Room Tip: Outward facing is the best
  • Stayed: September 2012, travelled as a couple
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1  Thank shudawoodakudda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this reviewResponded 31 January 2013

Dear shudawoodakudda,

I am sorry to hear that you had a less than favorable impression about our hotel and our accommodations. As a boutique hotel, we strive in creating a unique impression and theme compared to that of what you would experience at a big box hotel.

Our neighborhood of Nob Hill is one of the prime neighborhoods in San Francisco as it is in close proximity to Union Square, University of San Francisco and the exclusive Pacific Heights neighborhood. However, as with every major metropolitan city, one cannot help but encounter characteristics of an urban area, even in the best of the best San Francisco neighborhoods.

Overall during your visit, we hope that you enjoyed the sights, sounds, smells and flavors of a true experience, that can only happen in, San Francisco! We hope that you do return back to San Francisco in the future.

Best regards,
Haiyi Hotels Worldwide

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Reviewed 17 January 2013

I stayed at the Vertigo on a business trip January 9-11, 2013 & was very happy I did! A great location with clean, spacious rooms - secure safe; comfortable king bed; powerful handheld hairdryer; mini refrigerator & single brewing coffee maker. Directly across the street is a small deli that opens at 6:00 am or you can walk down the street to a shoppette to get your room supplies.

I inquired about transportation to the airport & was given the option of taking their private car or they would would make arrangements for shuttle service. The staff here is gracious & very eagar to please. I would definitely stay here again.

Room Tip: Ask for Room 521 - clean, spacious inner room overlooking a courtyard; very quiet.
  • Stayed: January 2013, travelled on business
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3  Thank robeyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this reviewResponded 19 January 2013

Dear robeyt,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and the service of our staff during your two-night stay with us. We are also pleased that you enjoyed our neighborhood and my best guess would be that was Jin's Cafe that you were referring to? If not, it's a cute spot worth checking out! We look forward to welcoming you back on your next visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide

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Reviewed 12 January 2013

I used to live in San Francisco so whenever I visit it is important to me to stay somewhere that is not only safe, clean and comfortable, but also somewhere that is truly San Franciscan. Hotel Vertigo truly delivered. Older, ambient boutique hotel with all the modern amenities and modern decor. This was a great find, and I'll be back to stay in future for sure.

  • Stayed: January 2013
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3  Thank suziq271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime G, Front Office Manager at Hotel Vertigo, responded to this reviewResponded 13 January 2013

I'm overjoyed that you were pleased with your stay and that we exceeded your expectations! The Hotel Vertigo has a great location, walking distance to downtown and truly San Franciscan. We hope that your travels will lead you back to San Francisco in the future and decide to come back to the Hotel Vertigo!

Jaime Gonzalez
Front Office Manager
Hotel Vertigo
415 885 6800

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Reviewed 8 January 2013

Nice place and location! Rooms are clean but you can listen to your neighbors even if they're just talking. Staff is not really helpful, except Greg, the rest of them seemed to be bothered any time we asked for some help. We asked them to reserve a taxi for the airport and they reserved a private car! We had to pay 80 dollars instead of 50 (taxi fare).

  • Stayed: January 2013, travelled as a couple
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2  Thank Carpediem070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this reviewResponded 12 January 2013

Dear Carpediem070,

Thank you for your recent review of our hotel. We are delighted to hear that you enjoyed our accommodations and the convenient location of our hotel, in addition to the wonderful service that Greg was able to convey. It is unfortunate however to hear that you received less than great service from our other team members; your feedback is much appreciated and will use this example as a training opportunity so that we may improve in the future. We hope to have the opportunity to welcome you back on a future visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide

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Reviewed 7 January 2013

We stayed at Hotel Vertigo early December and it was a great choice. Staff were friendly and helpful, rooms were really clean and well appointed. It was also a great location, a short walk to Union Square and the surrounding area was fine to walk around at night. Woudl definitely stay again if we are lucky enough to return to San Francisco.

  • Stayed: December 2012, travelled as a couple
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Thank deb_stokes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this reviewResponded 12 January 2013

Dear deb_stokes,

We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. I am pleased that you enjoyed our accommodations, service and convenient location to Union Square! We hope that "we" will be the lucky one to welcome you back to San Francisco in the future!

Best regards,
Haiyi Hotels Worldwide

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