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The Westin St. Francis San Francisco on Union Square
Ranked #75 of 227 Hotels in San Francisco
GreenLeadersBronze level
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful Hotel”
5 of 5 bubbles Reviewed 29 March 2012

Great hotel, location, customer service and great value.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,289 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Seattle, Washington
Level Contributor
78 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

I stayed here for a few nights. Check-in desk was woefully understaffed which is never a great start. My room was big, with very tall ceilings. Great bed an shower as always at a Westin. But the furnishings were a little tired. The room could definitely have been updated. Wi-fi was pretty spotty, but that might have just been my room location (in a corner of the hotel). The location is amazing!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeremymmason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbridge, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 March 2012

On Union Square so very central. Very large and grand and where the Queen stayed on her visit many years ago. Very nice rooms with large flatscreen TV and very good Coffee makers. Excellent beds and bedding. Public rooms are very nice and a bustling atmosphere in what is obviously a prestigious and important hotel.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travellingsince1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Arab Emirates
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

We booked a last minute 3-night stay at the St. Francis during a very busy week - so we paid out the nose, but wanted the central location.

Good:
- LOCATION! We were there to eat, shop and stretch our legs, so the location could not be more perfect. Right in the hustle-bustle.
- The lobby is spectacular, old-world, modern, bustling and continental.
- The Clock bar is fantastic, if a little pricey, but we still spent every pre-dinner hour experimenting with the cocktail menu.
- View from our room was fantastic - facing west, so didn't get the Union Square bustle, but you do get the sunsets (when there isn't fog).
- The glass elevators up the tower are worth noting - breathtaking views!

Alright:
- After reading reviews about requesting a tower room for a more updated experience, I was quite disappointed that the room was just OK. While huge, the decor was worn, cookie-cutter and sparse, and the bathroom fixtures were quite dated. Not remarkable in the slightest, as I would associate with the St. Francis name (Westin-branded, or not). I really felt it was more like a two-star room in a four star building/location/name.

The only thing I do regret was not signing up for the Starwoods program at the front desk - as a few months later I ended up joining and this stay had already lapsed too far to get credit. Ah well, live and learn (and join free programs).

Room Tip: The higher the room, the better the view. Choose one at the back for the sunsets, at the front for U...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Schadenfreude1369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hsinchu, Taiwan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 March 2012

The St Francis Hotel in San Francisco is in a great location at Union Square-- close to shopping, China Town, SF sites. However, the hotel does not live up to its reputation. Rooms are small and a bit 'tired'. The hallways are, too. The best part of the hotel is its history.

Room Tip: Ask to see the room first.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sar182433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinStFrancis, The Director of Rooms at The Westin St. Francis San Francisco on Union Square, responded to this review, 11 April 2012
Dear Sar182433:

Thank you for visiting the Westin St. Francis and taking the time to review your stay. We couldn’t agree more about our great Union Square location. The hotel’s proximity to world-class shopping, dining, and entertainment is truly unique. I regret to read that your overall experience did not live up to our high standards. Should you decide to visit again, I would be pleased to personally assist you to ensure your experience exceeds your expectations. Please feel free to contact me directly at 415-774-0317 or by e-mail at michael.smutzer@westin.com.

Sincerely,

Michael Smutzer
Director of Rooms, The Westin St. Francis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin St. Francis San Francisco on Union Square

Property: The Westin St. Francis San Francisco on Union Square
Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#59 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
Price range (per night): $283 - $689
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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