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Reviewed 14 September 2013

The Inn is only a few meters from Union Square and all the Department Stores, Bars, Cafes, Transport, Cable cars and Tourist buses.
The Hotel is a lovely boutique establishment with very nice rooms and amenities.
The staff are outstanding, warm friendly and extremely helpful. You can meet the Innkeeper Wayne for a chat each evening at the complimentary wine and cheese tastings.
We will definitely come back.

  • Stayed: September 2013, travelled as a couple
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Thank Learnings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 17 September 2013

Dear Guest,
Thank you for your review. We appreciate your kind comments and your recent patronage of the Inn at Union Square. We are pleased to hear you enjoyed our friendly and helpful staff, central location and our evening wine and cheese hour. On behalf of Wayne and the entire staff, we look forward to your return.

Yours truly,
Norbert Mede
General Manager
Inn at Union Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

We stayed here for 3 nights in August. Great little place at reasonable price. The room was great, the service exceptional. Everyone was friendly and courteous. I even had packages delivered here prior to arrival and they held them for me.

The location is second to none. Definitely will stay here again if we are in SFO.

  • Stayed: August 2013, travelled as a couple
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Thank Srini R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 12 September 2013

Dear Srini R,
Thank you for your wonderful comments regarding your stay at the Inn at Union Square. It was our pleasure to have you as our guest. We are happy to hear you enjoyed our Exceptional Service and great location in the heart of San Francisco. We look forward to your return, which we hope to be very soon.

Thank you for choosing the Inn at Union Square.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2013

If you want a massive entrance, hundreds of staff and pretentious service DO NOT come here.

However, if you want to be treated like family, have beautiful surroundings, thoughtful little extras that make your stay perfect and A* service then this is the place for you.

We visited for 10 days for our honeymoon and we couldn't have chosen a better place. As all the other reviews suggest the breakfast, cheese and wine evenings, cookies, fruit to help yourself to, chocolates and water are lovely. They are just what you need before and after a heavy day of sightseeing! It is also lovely to be able to choose what you want and then enjoy them in your room.

All the staff are kind, polite and helpful. Whatever you ask them they will help you with! I have never had better service than this!

The room we stayed in was a junior suite and well worth the extra cost. There was a lovely seating area which we enjoyed sitting in, it was just like relaxing at home! The bed was super comfy, the room had a fan for when it got too warm, the windows were easily opened, the wifi quick and easy to use, each evening we were given a weather report for the next day and every morning we got a paper! What more could we ask for?! Well, since you ask..... Champagne! We arrived in our room to find a bottle of champagne and a letter on arrival! A lovely treat! We even got another bottle half way through our stay!

We can't wait to come back! Well done everyone at the Inn!

Room Tip: The suite rooms are super!
  • Stayed: August 2013, travelled as a couple
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1  Thank Beetle-Babe16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 10 September 2013

Dear Guests,
Congratulations and thank you for allowing us to be a part of your honeymoon. We are so pleased you enjoyed your stay with us and the extras we provide such as breakfast, wine and cheese hour and complimentary WiFi. We are happy to hear you found your accommodations to be spacious and comfortable! Our staff prides themselves on providing exceptional service and appreciate the acknowledgements you provided. We look forward to welcoming you back soon, and hopefully for your anniversary!

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 8 September 2013

This quaint inn is set in the heart of San Francisco right near Union Square and convenient to so many attractions. The staff was so attentive and helpful, especially Ann at the front desk and Wayne, the Hotel Manager. This added a very personal touch! We felt welcomed from the minute we walked in until we left. The wine and cheese reception each evening was lovely and also gave us a chance to chat with other guests from all over the world. Breakfast each morning was wonderful with some good choices. The fresh baked cookies at the end of the day along with the water bottles and chocolates in your room completed the amazing experience. We will recommend this inn to all our friends! It is a treasure!

  • Stayed: August 2013, travelled as a couple
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7  Thank dhsmile2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2013

Booked on basis of other reviews. When we arrived first thought it was so small we had made a mistake but narrow entrance masks a surprisingly good hotel. We had booked a deluxe room. Room was lovely, plenty of space, flat screen tv and free water and good toiletries. Bed was so comfortable - a king , and we slept well. Window looks onto a wall about a metre away but as walls go , it was a fairly clean outlook and make the room very quiet, virtually no street noise. At the end of each corridor are facilities for making tea, coffee is provided on two floors. Also at end of our corridor (third) breakfast items are available each morning. You can organise a tray of pastries and coffee and take it back to your room. Each day at 5.30 pm wine and cheese is available on 3rd and 5th floors - a welcome treat after a long day walking and a good way to talk to other guests. Around 8.45 in the evening home baked cookies are available. Staff are very helpful and it was nice to meet Wayne, the inn keeper, who is very courteous and keen to ensure guests are catered for. Nothing seemed to be too much trouble at this hotel and service is personal and high level. Made a nice change and really enhanced our trip to San Francisco.

Room Tip: 305 is a good size and a nice quiet room. Breakfast is served on this floor and wine in the evening.
  • Stayed: September 2013, travelled as a couple
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2  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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