My first time at Serrano and I am very impressed with the location. Let it be business or tourism, staying at this hotel will put you bang in the center of downtown. Very close to Powell BART station (0.5 miles) and about 0.4 miles to get a ride on the world famous cable car. Westfield mall is 0.5 miles too. The intersection of Powell and Market Street where all the shopping is, is only 0.5 miles.
Close to market street means it is a bit far to the touristy locations of Fisherman's Wharf, Alcatraz, Pier 39, Embarcadero road etc. All the destinations are around 2 miles from the hotel.
Regarding food, never had in Serrano's restaurant but there are plenty of restaurants catering to all variety of people around Serrano. You will get almost all the cuisines around Serrano. That is not a problem at all.
Regarding the staff, they are OK. They could do a better job, be more friendly. That doesn't mean they have done a bad job, they are there for whatever you want, but they could be a bit more friendly.
The rooms are medium sized with flat screen televisions. The beds are comfortable and the bathroom is adequate. If you have 3 to 4 big suitcases, it might be a bit cramped but majority of the rooms in San Francisco are of this size.
One thing I was really disappointed about this place is Wifi. It is complimentary but sucks big time. It is slow by US standards and is very inconsistent, by far the worst internet experience I have had in all the hotels I stayed. Terrible, without this problem I would have rated the hotel 4/5.
- Official Description (provided by the hotel):
- The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more less
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- Also Known As:
- Kimpton San Francisco
- Serrano Hotel San Francisco