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“Ultimate convention hotel”

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InterContinental San Francisco
Ranked #32 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Seattle, Washington
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Ultimate convention hotel”
Reviewed 18 March 2012

This hotel is exactly what it seems like, a premium-priced, high-quality service hotel in San Francisco. It's south of Market and everything you want in the city is ultimately a pretty easy walk from here.

It's especially convenient to Moscone Center, and I think it makes a better base than the W (full of Wouchebags) or the St Regis, which has no easily accessible ground floor cafe for casual meetings or coffee. I also like it more than the Marriott, but that's just my personal tastes. (It's newer and a little more minimalist in style, and there are fewer street people right out front -- just a nicer block).

It is pricey, and paying $16/day for wifi makes me want to scream, but that's what you get with expense account hotels. Rooms are clean and well appointed, good TV, good Internet access (I think wired or wireless -- I just used wifi), and very attentive helpful staff (the amount of stuff I've had delivered here or made them store is, well, a lot.) The cafe is very good, and they don't mind if you just get coffee, which is good, because most of my convention experience is just that. I've held a couple of small events here and found the price pretty reasonable for SF, and the catering staff, etc. was excellent.

Protip: If you don't want to drop $28 on the hotel breakfast, the little deli across the street is quite good -- better than it looks -- if you just want a breakfast sandwich or bagel.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Rockville, Maryland
Level Contributor
120 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 March 2012

I stayed here for six nights. Hotel is close to the Convention Center and a short walk from the Market Square, shopping etc. Everything was supurb and better than expected. Staff is wonderful, polite, helpful, not noisy. Room was spacious, spotless, Wi-Fi worked flawlessly. A/C worked quietly, did not bother at all. The whole establishment is better than the Marriot Hotel across the street I used to stay at. The restaurant is overpriced though in my opinion. Entrees look great but that is it. I did not find them particularly tasty. Appertizers were good though.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sasha122156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnetka, Illinois
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 March 2012

We have been staying at the Mark Hopkins for many years and are Ambassador members, but decided to try this hotel for one night before returning from Wine Country to the airport the next day. We both have conflicted thoughts about a return visit. As other reviewers stated, the location would be OK for convention business, but not so great for anything else in the area; including the fact that it is an isolated peninsula in the Tenderloin District. We absolutely did not venture out at night. Touting LEED and "green" is cliched and pushing the limits at times. The towels were wrinkled, thin and did not look clean. I cut three fingers on the sliding glass bathroom door (glass is not a good idea for a bathroom, as is the lack of a fan for privacy). There were no functioning windows and we kept joking that a fire truck was going to pull up outside our window all night, even though we were on the 23rd floor--needs some noise control. We had a lovely room service dinner, but when we finished up our water, I noticed that the drinking glasses were filthy. Other pet peeves; no urn of coffee in the lobby to grab and go early the next morning, no free Internet, lack of room outlets, no mirror in the room for grooming, telephones that require a PhD to utilize; not to mention the annoying advertisements flashing on a 6"x4" telephone screen and no Sunday newspaper. This hotel is good for young hipsters or nouveau riche who are not yet educated in customer service, although the staff was professional and pleasant.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luxchicago2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at InterContinental San Francisco, responded to this review, 10 April 2012
Dear LUXChicago,

Thank you for your review. I deeply apologize that you were unsatisfied with
our hotel. I am concerned particularly about the comments you made about your fingers
and would like to discuss that further with you.We have sent you a private message with more information. I look forwarding to hearing back from you.

Sincerely,
Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
101 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 March 2012

Even for an Intercontinental Hotel the service was better than expected. Concierge, front desk, doormen and others were always looking to help, but not in a disturbing way. Terrific staff. We were upgraded to a corner room on a high floor, the views were great and the room size very large. The room was made up early in the morning (before 11 am) every day which was helpful for us as we came back a couple of times during the day to rest from all the walking. The location was perfect, we could walk to almost anywhere downtown and it was only a couple of blocks from the cable car.

Room Tip: Corner rooms (03) have large windows and views in two directions.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 March 2012

I stayed here for two nights while in town for business. The location, right next to the Moscone Center, is fantastic. The room was very comfortable and the views are great. Everyone that I dealt with that worked there went above and beyond. Even though I arrived a few hours before the check-in time they had a room available and checked me in. The concierge was incredibly helpful when I had questions about stores in the area. The gym is well equipped with a variety of machines. This is definitely one of the better hotels I have stayed at in the area and I plan on staying here again.

Room Tip: Definitely ask for a room on a higher floor. The views are impressive.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citygirlnyc034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental San Francisco

Property: InterContinental San Francisco
Address: 888 Howard Street, San Francisco, CA 94103-3011
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Francisco
#15 Business Hotel in San Francisco
#15 Romantic Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#22 Family Hotel in San Francisco
#25 Green Hotel in San Francisco
Price range (per night): $274 - $729
Hotel Class:4.5 star — InterContinental San Francisco 4.5*
Number of rooms: 550
Official Description (provided by the hotel):
InterContinental San Francisco is the Bay Area s newest upscale hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround. ... more   less 
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Also Known As:
Intercontinental San Francisco Hotel San Francisco
San Francisco Intercontinental

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