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Reviewed 27 June 2019

Hostel location is very central. Most popular sights in walking distance or serviced by local bus no 38 which will take you to the edge of Embarcadero or all the way to ocean beach and golden gate park for $2.75.
The neighbourhood is very challenging; but we were never hassled day or night. However the street noise level is loud until early hours. The hostel though is very safe and secure.
I have stayed at the sister hostel in mason street and inevitably have drawn parallels. The staff there were much more gregarious. Despite staying for 9 nights overall, it was difficult to build a rapport with the staff. Only one was helpful with advice and I heard them openly discussing their sales successes. Not cool.
There is a bar on site. Small range of drinks available in the evening. A strict no alcohol or food policy in the rooms.
Breakfast plentiful and a well equipped kitchen.
Very clean and tidy and a shuttle service to airport is offered.

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Ksways
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 May 2019 via mobile

This place is just gorgeous - the decor, the bar/Breakfast area, the communal areas, the antique elevator - and the beds are extremely comfortable and well furnished with light and usb ports. Extremely nice staff and a very well-equipped kitchen area.

The only thing I will say, and it's totally not the hostel's fault, but the area it's in is awful - dirty and over run with homeless. It's heartbreaking and I hope that San Francisco can come to terms with these challenges soon. However, the hostel does extremely well to make its guests feel secure and safe.

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank Jill M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 May 2019 via mobile

Hostel itself is great, clean rooms, friendly staff and a cool vibe. We felt sorry for the staff/owners as the hostel itself is perfect, you just have to beware of the location and that isn’t their fault at all. Our twin room was large and clean, breakfast was great and the dollar pancakes are a steal. There’s a large common area with plenty of couches and seperate seating areas.

The area attracts a lot of homeless people and junkies, who line both sides of the street at night. Being a larger male, I’m not really worried about them but my girlfriend did not feel safe walking in the evening/after dark so we took a lot of Ubers. We also come from a very safe/small city without a huge homeless population so if you are from a larger city you will probably feel more comfortable. Regretfully we ended up using the refunding night policy as we wanted to move closer to union square and walk in the evenings. The staff are also very good with security at night so there is no risk inside the hostel/directly out front. We also didn’t have any issues with the noise as mentioned by other reviewers, it was quiet in our room and we had no trouble sleeping.

If you are a traveler who is comfortable with dealing with homeless people at night, this hostel will be great but if you have reservations about it you would be best to look at a different area of town, or be prepared to pay for ride share services. Although everywhere in town will have issues with the homeless population.

Date of stay: May 2019
Trip type: Travelled as a couple
1  Thank bbbbbbbbbbbe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 May 2019 via mobile

The private room was clean and check-in was easy, but the location is terrible. Worst street in SF. We truly felt unsafe and the front desk even told us not to walk around at night. Homeless people lined the streets with visible drug use and we even found a syringe on the floor as we stepped out in the am. It was therefor surprising the room did not have a deadlock on it. Could not recommend.

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank JenniferMaree2561
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded 14 May 2019

Hi Jennifer,

Thanks for staying with us, I'm happy to hear the hostel itself was all you were needing with a safe, clean, and easy vibe!
We know our neighborhood is not for everyone, and can be pretty intense to witness some of the suffering that people without homes or help are experiencing. While the entire west coast of the US/Mexico/Canada are experiencing a crisis with homelessness, this area has always been a sanctuary for those in the most need. So, while it can feel quite unsafe to some, we're actually really proud of the unique character of our neighborhood, and especially of all the amazing local nonprofits working tirelessly to support people who otherwise have nothing.
Our staff do their best to offer context about this area to our lovely and varied guests, and are always happy to offer advise about the best ways to get around and optimize a stay in SF. We offer an onsite (and very inexpensive) bar and lots of cool and eclectic activities for our guests, so you can relax after a long day of exploring, and make some new friends so adventuring is that much more fun!
I hope you'll decide to stay with us again, and when you do feel free to check in about some amazing local volunteer opportunities that we're happy to arrange for our guests. Sometimes giving back is a great way to feel more powerful and help you feel more connected to the positive impact that your staying with us has on this dynamic area.
Happy Travels!
~Molly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2019

The hostel is very nice..I stayed in a shared accommodation. Bed was comfortable and the toilet was clean. Breakfast was good. The staff members are very helpful. The decor has a taste of global spirituality. The location is also very good. The neighborhood, specially in the late night feels unsafe because of a large gang of vagabonds who seem to converge at this place post evening but they did not disturb me. A perfect place to stay if you are on a limited budget.

Date of stay: April 2019
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Raja S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded 14 May 2019

Thanks for staying Raja!

I'm happy you found our hostel to be so well suited to your travel needs! Great guests make for a great hostel, so please come on back to see us again soon!

In the mean time, Happy Travels!
~Molly

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