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“Excellent customer service in San Francisco”

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Omni San Francisco Hotel
Ranked #3 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Guerneville, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent customer service in San Francisco”
Reviewed 18 April 2012

This is by far the best hotel I have stayed in in San Francisco. (I live in Northern California and often have business in the city). It is beautiful, clean, and well turned out-beautifully designed.
The staff from the desk clerk, to the doorman, to the valet, to the house keeping personnel were all friendly and helpful and seemed to take pride in working at the hotel, as they should. The front desk gave us choices of rooms to fit our individual needs (quiet vs, view) and were efficient and helpful. While it is pricey as are all things in the city, we felt the rate was a great value for what we experienced. It is a block from the Pyramid building in the business district and there is easy transportation choices all around. It also is a safer area of the city. The parking fee was a bit steep, but not abnormal in San Francisco and there may be alternatives with this hotel-they are very accommodating. You do get some very good perks if you join the Omni preferred customer plan such as free internet services. Check it out for a beautiful stay!

Room Tip: Ask the staff while registering-they will help you with your room and navigate this wonderful city!
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  • Stayed April 2012, travelled on business
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Helpful?
1 Thank CarinJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (641)
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los angeles
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2012

This is a little late since this was a President's Day trip. The lobby is beautiful. The staff attentive. The rooms are comfortable. Ask for a higher room and try to get a view and avoid the noise of the cable car that runs in front of the hotel. Because it's in the financial district, it's pretty quiet on the weekends.

Upgrade to the wifi, it's worth it. Spent some time in the bar. The food was ok and service decent. Expect at least 1-2 wedding parties there on any weekend. But you can walk to Chinatown, the Embarcadero and, if you dare, up to the Huntington (excellent bar/restaurant). I used to stay in J-town at Hotel kabuki because it's an area where there is plenty of street parking and generally quiet. So if you have a car, you will need to pay for parking at the omni.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank pzs200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
São Paulo
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2012

Confortable and huge room, great room service. Definitely worth the price. At breakfast, try continental - great option for foreign people who want to enjoy fresh SF food. And great location - near Embarcadero and China Town.

  • Stayed February 2012, travelled on business
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Helpful?
1 Thank Stripolias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerly, Rhode Island
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 April 2012

Fantastic hotel!!! Very clean, great service, bedding incredibly comfortable, clean/modern bathrooms, excellent decor. Doormen were exceptional and fun. Service terrific. Well located for walk to the Pier, Fisherman's wharf, the Marina, Coit Tower, Lombard street, cable cars, Chinatown. Would stay again!

  • Stayed April 2012, travelled with family
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Helpful?
1 Thank RIBeachbumgirl50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level Contributor
153 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 April 2012

We had stayed in omni hotel in Boston so chose another Omni as it was a safe bet it would also be good.

The rooms are large and comfortable, the staff friendly and helpful, the location was great.

All in all pretty much what you would want for the first visit somewhere

Room Tip: We were on floor 8 and it was fine
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  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank Brian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni San Francisco Hotel

Property: Omni San Francisco Hotel
Address: 500 California Street, San Francisco, CA 94104-1001
Phone Number:
Region: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#3 Luxury Hotel in San Francisco
#20 Green Hotel in San Francisco
Price range (per night): $311 - $810
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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