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Reviews (1,180)
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Reviewed 14 February 2018

Really lovely hotel with great staff. Rooms are clean and the hotel is tidy. I read reviews that it was loud but I didn't think it was at all, just the occasional door slam which can't be helped. They offer a complimentary small snack type breakfast which I didn't use whilst I was there because one of the reasons I wanted to visit San Fran was to experience the different food available in the city but good that it was available.
I was very sceptical for this hotel as many reviews warned about it's location and there's no sugar coating it, it's not great. Walking to market street in the day light was hard enough without being approached by multiple homeless people and one time we walked back in the night time and it was very unsettling and put us on edge. So for the rest of our time we made sure to either be in our room before it got dark or just to make sure we ubered back. I have no problem helping out people in need but it's not nice to have them approach you, make you feel uncomfortable or even follow you around in some instances and unfortunately this is what we experienced walking to the union square area from this hotel. I only went with my best friend so perhaps larger groups would feel more comfortable but as 2 young women the area did make us anxious. I'm not putting the hotel down for that though as there's nothing they can do about the area they are in but hopefully this will help someone that is thinking of staying there. If you're looking for a good base to explore the city and have access to uber then this is a great hotel. Ubers to the nicer areas don't cost much at all especially if there's more than one of you to split the cost so whilst the area is annoying it is avoidable. The hotel also has a free to use fitness room and pool, both small but not crowded.

  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank charl12123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotelsSF, Manager at Americania Hotel, responded to this reviewResponded 14 February 2018

Dear charl12123,

Thank you for taking the time to share your feedback with us! We are happy to hear that you enjoyed our accommodations, amenities, and the hospitality of our team during your stay with us. Regarding your experience around the neighborhood and the city of San Francisco, we appreciate your honest and candid feedback, we hope that your experience will help prepare our future guests make the best of their stay with us. We do hope you return to San Francisco in the future.

Best regards,

Nick
Haiyi Hotels | San Francisco
for Americania Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

Great parking.and cozy aura..freindly cleaning staff....................close to good food.and tourist stuff!!!!!! great safe. parking....close to great food and shopping and shows........... definetly stay there again .great city.good breakfast...quit.....
..

Stayed: January 2018
Thank rick p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotelsSF, Manager at Americania Hotel, responded to this reviewResponded 2 February 2018

Dear rick p,

We appreciate your time to share your feedback regarding your recent stay at our hotel. It is always a sheer delight to hear that the hospitality of our team shined through during your visit. We thank you for your comments and we look forward to welcoming you back upon your next visit to San Francisco.

Best regards,

Nick
Haiyi Hotels | San Francisco
for Americania Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

I stayed in the Americania Hotel for two nights. Maybe not the best location to visit the city, but still you can find yourself pretty close to the BART (2 blocks to Civic Centre) and Market Street. I did know my way around the city, so that was not a big issue. I readed some bad reviews about the location and neighborhood...well, there are some homeless in the area, but I felt perfectly safe walking around. Anyway, I could understand why the people can feel uncomfortable walking around (this is commom in other areas of San Francisco)

The rooms are big (for european standards) and the bed was comfortable. I have two good night's sleep. The location of my room was pretty good, since I did not have any noises to disturb me at night. Complementary continental breakfast is included, but there is also the option of having breakfast in a bar next to the lobby hotel. People in the front door were very friendly, and they took care of my lost luggage that arrive the next day I was there.

  • Stayed: January 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Juan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotelsSF, Manager at Americania Hotel, responded to this reviewResponded 1 February 2018

Dear Juan A,

Thank you for your feedback! We are happy to hear that you enjoyed our accommodations and amenities of our hotel during your stay with us. We are also delighted to hear that the warm hospitality of our team shined through especially in reuniting you with your luggage. We look forward to welcoming you back to San Francisco in the future.

Best regards,

Nick
Haiyi Hotels | San Francisco
for Americania Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

The hotel was ok, but extremely small rooms.
Service was fine, no problems.
The biggest problem is the area. The streets around the hotel are FILLED with homeless, mentally ill, drug addicts and prostitutes. They use the sidewalks as their outhouses. You will see and hear many disturbing sights here.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 340cheryles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotelsSF, Manager at Americania Hotel, responded to this reviewResponded 10 January 2018

Dear 340cheryles,

Thank you for taking the time to share your feedback regarding your stay at our Best Western Plus Americania Hotel. Regarding your experience around the neighborhood and the city of San Francisco, we are sad to hear that you had a less than favorable opinion of the area. Although not the most luxurious part of town, our neighborhood of SoMa is continually developing with new restaurants, retail, and high tech corporate headquarters moving in. We do hope you return to San Francisco in the future.

Best regards,

Nick
Haiyi Hotels | San Francisco
for Best Western Plus Americania Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Modern clean hotel in the heart of San Fran. Huge colourful spacious rooms and large beds. Well equipped with everything you need. 5 min walk to the tram stops plenty of places to eat and drink on the doorstep. Hotel offers valet service for your car which is the same price as parking so might as well use. Warm friendly welcome.

Stayed: September 2017, travelled as a couple
Thank Sambamslamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaiyiHotelsSF, Manager at Americania Hotel, responded to this reviewResponded 6 January 2018

Dear Sambamslamm,

Thank you for taking the time to share your feedback regarding your recent stay at our Best Western Plus Americania Hotel. We are pleased to learn that you enjoyed your stay as well as hearing that our team members were successful in achieving a wonderful experience during your visit.

Once again, we thank you for your comments and we look forward to welcoming you back upon your next visit to San Francisco.

Best regards,

Nick
Haiyi Hotels | San Francisco
for Best Western Plus Americania Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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