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Reviewed 12 March 2018

I always love this hotel for its elegance, history and class. I love the walk up the hill no matter what time of day or year; it's all part of the experience. The meeting rooms have classic murals of the arrival of the Spanish to the US and some great historical icon images. The staff is very friendly and professional, too.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank chicago90Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 14 March 2018

Thank you so much for taking the time to provide us with feedback regarding your most recent stay with us.

It's so enjoyable to stay somewhere and feel that both the unique aspects of the city, and hotel contribute to a pleasant overall experience. I'm glad the Mark Hopkins, Nob Hill, and San Francisco makes for an excellent experience for you. Even if walking up the hill can be a bit of an adventure!

Thank you for your kind words about the staff. We continually make sure we are providing the best customer service possible.

We look forward to welcoming you back with us soon.

Kind Regards,
Thomas Case
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018 via mobile

Although we were only here for one night, the small group of couples we were with all loved this hotel. It has a stately grandeur that still shines, literally. Lots of brass, polished wood and marble. True, the old style of the rooms were a bit small, but they were clean and very well appointed. We were especially pleased by the friendly and service-oriented staff, from the valet out front, to the desk clerks and the housekeeping staff inside.

Stayed: November 2017, travelled as a couple
Thank SkipperBill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean B, Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 4 March 2018

Thank you for providing us with your feedback of your recent stay with us.

I am pleased that you enjoyed your time with us and experienced the best service and accommodations that we provide.

Please don't hesitate to reach out to me at ICMarkHopkins@ihg.com should you wish to discuss your experience further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

The room was clean and very spacious! The staff was very kind giving us a late check out! Room service is very friendly and fast!

Close to the main attractions and the Mark Hopkins bar is awesome! The view is amazing! We had a lot of fun!

Room Tip: Ask for a higher floor
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank hytaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean B, Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 4 March 2018

We greatly appreciate you taking the time to provide feedback of your recent stay with us.

I am glad to know you enjoyed your time with us and experienced the best service and accommodations that we provide. I am pleased that our staff was able to honor your request for a late checkout to further enhance your stay!

Please don't hesitate to reach out to me at ICMarkHopkins@ihg.com should you wish to discuss your experience further.

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Reviewed 26 February 2018

Despite the elegant facade, the Mark Hopkins is in need of refurbishment. It’s just old. Chipped paint and chipped tile. Dreary rooms. Even the Top of the Mark is dreary, although the views are spectacular. Our blackout curtains didn’t close all the way so the sunlight awakened earlier than we wanted. The safe didn’t work so we couldn’t lock up our valuables. And the shower/tub combo was from the 1950s. Will not stay here ever again.

Stayed: February 2018
3  Thank Randal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean B, Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 28 February 2018

Thank you for taking the time to provide feedback of your recent stay with us.

I am disappointed to hear you were not satisfied with your accommodations during your stay.

Please don't hesitate to reach out to me at ICMarkHopkins@ihg.com should you wish to discuss your experience further.

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Reviewed 25 February 2018

This hotel is ok and a great location. 10 mins walk down to Market st. Walking back up there is a tram.
The reception is nice and welcoming. There is a roof top bar but it desperately needs some TLC as it looks quite tired with furnishings.
The rooms were spacious and linen was perfect but it needs a little decoration and tidying up.
We also found the bar and the snack choice very limiting. It was full on dining or very limited beer and snacks as there is a very small bar.
The staff were very helpful but as with anywhere in the US the tip hand is very visible and sometimes a little off putting.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SunSeekerwithkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean B, Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 28 February 2018

Thank you for taking the time to provide feedback of your recent stay with us.

I am disappointed to hear you were not satisfied with multiple aspects of your stay. Please rest assured that all of your feedback has been sent to our upper management team in order to improve on our service to bring better experiences.

Please don't hesitate to reach out to me at ICMarkHopkins@ihg.com should you wish to discuss your experience further.

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