This is my go-to hotel when visiting SF. Amazing great room, great gym, awesome pool, and great concierge.
Service -- all over the place and very inconsistent. Flashes of Service brilliance (the maid cleaned and organized my room like I was a celebrity) coupled with ho-hum service (20min to check in every time) will impact your experience.
I'm prying someone gets serious about the property and they can return to 5 star service level...4+ years and I have not see it though.
- Free Wifi