We got into San Francisco about an hour before check-in. I had called ahead and requested a quiet room due to past reviews read on Trip Advisor. The desk clerk indicated that the hotel was full to capacity and that we'd need to wait until 3pm to check in. As we walked away with our bags he said that he 'just found' a room on a high, quiet floor that we could go to immediately, however there would be an extra $20/day with tax. The only upgrade to the room was 'better bedding', as he put it. We agreed to take the room, as we were tired from the long flight from the east coast. The room was satisfactory and appeared to be in the middle of a renovation, nice bedding, newly tiled bathroom, however the carpets looked original to the 1920's building and the baseboards were all scuffed and dirty. We settled in for a good nights sleep and were awakened each morning at 5:45a.m. to the clanking of coffee cups and pouring water in buckets by housekeeping - as their closet was just outside our door. So much for sleeping in.....
Oh, and do bring your own toiletries. Two of us shared one tiny bottle of shampoo for three days. On the third day I called the front desk and asked them if they did not replentish toiletries and he said that he would send someone from housekeeping up right away. In about five minutes there was a knock at the door and an older man stood there and barged past me and said 'I want to see'. He proceeded to brush past me and went into the bathroom to 'see for himselft that we were out of soap and shampoo'. He left and came back with a sack of two items each and shoved it at me and said 'will this be enough'? Wow, that's never happened to me at a hotel before. Made me wish that we'd used out Marriott points and stayed there with our executive privileges. We tipped the maid everyday generously, so I didn't see what the big deal was about toiletries.
On the bright side the hotel was close to Union Square. The entire property looked like it needed a good cleaning. They need to send their employees to a concierge school to learn how to treat guests. I would not stay here again. I've stayed many times at the Chancellor (boutique hotel), the Cartwright and the Drake, all of which offer better service.
- Official Description (provided by the hotel):
- Complimentary Coffee and Tea Service with Italian Biscotti on the 9th and 11th floors. Complimentary WIFI access throughout the entire hotel. Complimentary Business Self-Service Desk in the lobby with computer access and printer. Complimentary Hot Tea and water in the lobby from 730A to 6PM. Complimentary Sherry in the lobby daily 4P to 6P. ... more less
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- Also Known As:
- Kensington Park Hotel
- Kensington Park San Francisco