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“Good Location, Staff needs a little bit of Improvement”

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Hotel Rex San Francisco
Ranked #66 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed 18 August 2017

This hotel has a good location if you want to walk around the area and the price when I booked was okay. Here are the pros and cons:

Pros:
Breakfast was good for the price and they were able to make a few adjustments for me which was appreciated.
Wifi was strong and easy to connect to - not free though.
Location was good for walking around the area

Cons:
The staff was obviously just there to collect a pay check and really didn't seem that happy about it
They charge you a fee when you check in that you have to accept that "includes" access to a paper, wifi, and some other basic things. It was $21 and stating the hotel has free wifi but then making you pay a fee to cover it is not transparent.
The room was in pretty poor shape, paint was chipped in the door frames and tiles/sink were cracked in the bathroom. I know the hotel is old, but it felt neglected.

Room Tip: Ask for a hotel on a top floor away from the elevator in hopes to avoid hearing people in the hallwa...
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  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank TravelLight_GetLocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 August 2017

Nice location handy for most things, very helpful staff. Very short walk to Union Square, tourist buses and the iconic tram route to take you to Fisherman`s Wharf. Supermarkets nearby, restaurants and main shops.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank philipk37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

We booked the hotel for 1 night, we took taxi from airport and arrived rather wearily from a 12 hour journey. The front desk staff were helpful enough but did not really engage with us. There was also no one to help with our bags. The room was clean but lacked character. After reading the reviews we were slightly disappointed with the hotel but you live and learn. We had breakfast in the hotel and can highly recommend the pancakes and the poached eggs. Service was great in this area.

Stayed: July 2017
Thank Tracy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

This hotel is located near Union Square, very close to the shops, restaurants and some of the attractions. It has an old fashion feel and although it is old, it is clean and comfortable. The staff in the reception were very helpful. The let us do an early check in, which was very helpful after a long international flight, and also had some helpful suggestions.

Stayed: August 2017, travelled with family
Thank Meron12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

Travel a lot and read the reviews. Must be going down hill based on what I read and what I experienced. Dated rooms, worn furniture and fixtures. Cobwebs in corners, rusty towel racks and noisy rooms with no views. Not what pictures gave me the impression of. Will not come back.

Stayed: August 2017, travelled with family
2  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rex San Francisco

Address: 562 Sutter St, San Francisco, CA 94102-1102 (Formerly Hotel Rex, a Joie de Vivre hotel)
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in San Francisco
#26 Business Hotel in San Francisco
#47 Romantic Hotel in San Francisco
Price Range: $200 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Rex San Francisco 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Hotel Rex was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects and original portraits and murals.The Hotel Rex was designed by noted San Francisco interior designers Candra Scott & Anderson.The Library Bar is where travelers meet the local arts and social scene with themed evenings such as Movie Night, Records at Rex - our bartender plays real vinyl records, Live Jazz on Friday and other days featuring Poetry readings, live coffee house type acoustic guitar performances and more. ... more   less 
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Also Known As:
Rex Hotel San Francisco
Rex San Francisco

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