This was our fourth trip to Maui but our first to stay in this property. For our last trip we stayed at the Fairmont in Wailea (which was fabulous). This time we were less than impressed.
We booked our stay through our travel agent (who booked through Pleasant Vacations) in July -- that's important to note because upon our arrival was anything BUT pleasant. We live in Indiana, and the journey to Maui is a haul at best. After three flights ranging from 1 to 8 hours each, we finally arrived for this, our final spring break with the kids on the same schedule -- our daughter is graduating high school this May. Upon arrival to the hotel, we learned that our reservation, for which we had documentation and a locater number, was NOT in the system. In fact, our locater number was identical to one for a family that had just checked out! We were originally to be in tower 1 but because of the mistake (read further for what happened), were moved to the Konea tower. We were treated as though we should be glad for a room at all -- despite that we had the proper documentation -- and the fact that we had PREPAID months in advance for this experience. The lobby in the Konea tower is not nearly as nice and the villas are smaller. Our ocean view was terrible and despite our request to move there was nothing 'better' available. After several calls between us, 'Bobbie' at the Honua Kai, our travel agent, and Pleasant vacations, it was learned that THE HOTEL had not keyed in our reservation. Their less than genuine apology was noted. They offered a $200 courtesy refund and said they couldn't move us back to the orginal building, but could perhaps move us up a floor or two (but not over for a better view). We were NOT satisified, especially since 'Bobbie' never returned our call about moving. However, with this being our final family spring break, we gave up. But we won't forget the way we were shoved off, that's for sure.
The grounds of the property are lovely and well maintained. The pools are small and very crowded (it was spring break for many people)but there are three. Poolside service is severely lacking - -there are simply not enough waitstaff to handle the volume of guests. They try but again -- this is a management issue (or rather, a lack of management) We heard a lot of grumbling about it from other guests. Our kids ran to the Aina market for sandwiches and were happy. Dukes is nice but only so so -- the view makes the place, not the food. For a better Maui dining experience try Roy's at Kaanapali Golf Club for beautiful presentation and terrific fish. I'O and Pacific'O down Front street are outstanding and use the freshest ingredients - which is so well reflected in their presentation and flavors. Longhi's on Front Street was also very, very good. Leilani's at Whaler's Village is one that we always return to because of the view of the sunset from the restaurant -- but Roy's, I'O and Pacific'O are the ones we put at the top of the list - they are that good.
Our two bedroom villa was starting to show wear, despite being in the newer building. Kitchen is nice and well equipped, but carpeted living area had stains from sloppy previous guests -- the kind that just don't come out easily. Annabelle, our daily housekeeper, was lovely and kept us well stocked with Aveda products, laundry detergent, etc... She was certainly a bright spot -- we cannot say the same for the property's management.
I used the fitness center each morning and never saw an attendant. Guests are asked to wipe down machines after using them but that's just not enough to keep them clean -- and they are showing signs of wear. As for a spa -- there isn't one and nowhere did we see any sign that there will be one soon, so the name of the property is misleading at best.
Another note -- the 'daily resort fee' is ridiculous. Include it in the price and stop the nickel and diming! Everyone staying there will use the parking, pools, etc... so why tack on a fee for all those things? Who cares if the price of the room goes up $25 a day, after all? This really got to my husband. It's just nonsensical to tack on an additional fee. They're not the only ones to do it, but it's absolutely maddening.
We love Maui but frankly won't return to this property. It IS very windy -- just a few miles down on the same beach is significantly less so. There are many other properties on the island and based on our Seinfeld like experience (you can take a reservation but you can't KEEP a reservation) and the management's lacadasical approach to guest relations, we'll just go elsewhere next time.
- Official Description (provided by the hotel):
- Situated on world-famous Kaanapali North Beach, Honua Kai provides an unparalleled level of service and all the amenities of a luxury resort with expansive one, two, and three bedroom suites. Perhaps the greatest luxury of all is simply the space to spread out. Inside, the feel is that of a luxury Maui vacation home, graciously furnished in exotic wood and polished granite, and tastefully equipped with top of the line appliances. The gourmet kitchens contain everything you need to make a fantastic meal. Or simply make reservations at one of our spectacular restaurants. This is the Hawaii vacation you have always imagined, exactly as you imagined it. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, HotelQuickly, Agoda and Odigeo so you can book your Honua Kai Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Honua Kai Hotel Lahaina
- Honua Kai Resort And Spa
- Honua Kai Resort & Spa Maui/Lahaina