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“some good and some bad” 4 of 5 bubbles
Review of Sheraton Maui Resort & Spa

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Sheraton Maui Resort & Spa
Ranked #20 of 31 Hotels in Lahaina
GreenLeadersBronze level
San Jose, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“some good and some bad”
4 of 5 bubbles Reviewed 19 February 2012

We just returned form 4 nights at this hotel. My suggestion is do NOT stay in the resort view room. Our room faced the rear of the hotel, which included an ugly view of the roof and air conditioning unit, tennis courts, and traffic. The other problem we had was our neighbors who kept smoking even though we complained to management (it's supposed to be a smoke free hotel), it didn't seem like anything was done. I was happy to leave. Sheraton reluctantly gave us a $100 credit, hardly a dent on what we spent. On a positive note, the hotel and grounds were lovely, the pool was very nice, and it's very convenient to one of best snorkelling spots in Maui Black Rock.

Room Tip: do not reserve a resort view room, which looks out the back of the hotel.
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank janetp280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRBianca, Manager at Sheraton Maui Resort & Spa, responded to this review, 6 March 2012
Aloha,

Thank you for taking the time to review our resort. It is great to hear that you enjoyed the resort grounds, the swimming pool and legendary Black Rock. We apologize for any inconveniences during your stay due to your guest room neighbors. We try our best to accommodate every guest in the resort and we apologize that we were unable to resolve the issue to your expectations. Your feedback is truly valued and has been forwarded to upper management for review. Thank you for choosing the Sheraton Maui.

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,031)
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Ottawa, Canada
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

This was my favourite place on our whole four island trip. The beach was fantastic.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KanatatripperS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 February 2012

So close to the beach, we went snorkeling everyday and saw amazing fish and giant sea turtles on a regular basis!! UNREAL experience!!!

Room Tip: Our tip is to ask to be in a pavillion that's closest to the beach! I think they have 3 pavillio...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Katy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRBianca, Manager at Sheraton Maui Resort & Spa, responded to this review, 6 March 2012
Aloha,

Thank you for sharing your positive feedback from your recent stay at our resort. It is always great to hear about our guests time with us. We look forward to welcoming you back to the Sheraton Maui Resort & Spa.

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, Arizona
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 February 2012

This is going to be short and sweet. The Sheraton Resort and Spa Maui is simply the best. Every detail that was needed for the week was handled with promptness and a smile. The beach is AWESOME and is a very short walk to a number of shops (Whaler's Village). My wife and I never had to wait for an elevator. It was freaky at times, we would walk towards the elevator, and the door would open with nobody on it. Beautiful grounds, spread out to not give a crowded feeling. Worth every penny. We didn't dine at the resort because we had a number of great recommendations from friends abotu local joints, but from what I hear, top notch. I can't wait to return to Maui and the Sheraton is where we will stay. Mahalo to the staff.

Room Tip: Some "resort view" rooms still have a view of the ocean. They will try to upgrade you, bu...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jah1078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint John, Indiana
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 17 February 2012

The hotel has nice rooms and a nice beach but blackrock kinda takes away from the beach since you cant walk up and down the beach both ways. I really cant complain about anything but there are nicer places to stay in Maui.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JesseKats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Maui Resort & Spa

Property: Sheraton Maui Resort & Spa
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#9 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 Family Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price range (per night): $453 - $965
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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