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“Great Location, Renovated Rooms, Lots of Families with Kids...”

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The Westin Maui Resort & Spa
Ranked #17 of 32 Hotels in Lahaina
Certificate of Excellence
Reviewed 11 October 2007

My husband and I stayed at the Westin Oct 1-3 (2 nights) and got a great rate of $125/night through Priceline.

We arrived at the hotel at around 12:30pm and were greeted with leis. I received a fresh dendrobium orchid lei and my husband received a ti leaf lei. Check in was quick and smooth. We were assigned a non-smoking King Size bed room in the Ocean Tower on the 5th floor with a view of the mountains/golf course.

The room iteslf is kind of small, but definitely OK for two people. The room looked recently renovated. It had an LG flatscreen TV mounted to the wall and granite counterops. We had a lovely view of the golf course and mountains in the distance and a not so lovely view of the self parking lot. The room also had a lanai with two chairs and a table outside. The room also came with a small refrigerator that was located under the sink, coffee maker, cordless phone,and nice Westin amenities. The bathroom itself was kind of small and looked like it could use an update. The so-called 'heavenly shower' was nothing more than a dual shower head. At least we had no issues with the water pressure, hot water, or drainage. Everything seem to be working just fine. The sink is separated from the toilet and shower area, which made it nice when getting ready in the morning.

There were a lot of families with kids at the hotel during this time. We could hear kids running through the halls in the morning which made sleeping late impossible. Also, since we were above the parking lot, we heard the garbage truck doing it's service with its loud beeping.

The hotel itself is rather large. The grounds are beautiful with the pools and huge koi pond with waterfalls. We didn't try any of the hotel restaurants. However, Whaler's Village is right next door within walking distance and it offers more reasonable priced restaurants and menus along with shops like Coach, Cinnamon Girl, Crazy Shirts, ABC stores, etc... Definitely worth checking out just to buy refreshments and snacks from the ABC store as it will save you money. Although we didn't try it, there is a tiny food court in Whaler's Village with a McDonalds and other fast food alternatives.

The Westin does charge a $20/day resort fee. This includes admission to the workout facility, high-speed internet access in your room, two bottles of water in your refrigerator replenished daily, self parking, shuttle service to Kapalua West Maui Airport, Kaanapali, Lahaina, and the tennis facilities upon availability, a Westin Maui souvenir shopping bag, a complimentary 4x6 color photo which you can schedule by appointment when you arrive at the hotel. (Although, all the appointments were already taken for our 2 days we were there. So try to scehdule early if you are interested.)

Self Parking is included in the reseort fee. The parking lot is way too small for the size of the hotel. It fills up very quickly, especially in the evening hours. If it is full, then valet is free. Also note that the parking stalls are compact!!

We were never hassled at all by the timeshare people.

Here's some other tips:
Fly into Kapalua West Maui Airport. The Westin is located only 10 minutes from this airport. It is a teeny tiny airport that is only serviced by Go and Island Airlines and other small aircraft. It has the island feeling and not crowded at all.

Go to the Lahaina Cannery Mall which is located a short 5 minute drive from the Westin. Here you can stock up on snacks and drinks from Safeway. There is also a Longs and ABC store along with some other small shops. There is a food court that offers mexican, italian, vietnamese, greek and local cuisine (L&L). There is also a Dairy Queen. So good to eat that ice cream cone when it's 90 degrees outside! We tried eating at Compadres Mexican Restaurant one night for dinner and it was pretty good. It wasn't crowded at all and the service was great! Prices were reasonable considering the prices at the hotel restaurants!

Overall, we enjoyed our short stay at the Westin. I would definitely stay here again if I got it at the same price. People looking for a more quiet and relaxing setting or couples on a honeymoon may not enjoy it as much since it's not that type of resort.

  • Stayed: October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank waiomaogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,500 - 4,504 of 5,205 reviews

Reviewed 11 October 2007

We had planned to spend our entire seven-night vacation at the Westin Maui, but left after only two nights. It's not a bad place, but it is big, crowded and noisy -- not what we came to Hawaii for. Were it not for the ocean, we could have been in Vegas. I was surprised that the huge pool was 4-feet at its most shallow, making it difficult for our 6-year old, who is still not completely comfortable in the water. The walk to the next-door mall is short, giving you access to other dining options, which can be a good thing. With one day's notice, the Westin allowed us to cancel the rest of our stay. I'm sure they had no problem filling the room. We ended up moving to the Fairmont Kea Lani, a more traditional Hawaiian hotel, with beautiful lawns, a great -- but not overdone -- pool, and a room that was three times as large for only $25 more per night. The room itself was worth the move, but the more relaxed atmosphere gave us what we wanted in our Hawaiian vacation -- peace, quiet and still a nice and fun pool -- with a slide! -- and beach for our son.

  • Stayed: August 2006, travelled with family
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1  Thank gcwarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2007

Stayed here for five nights. Rooms are small even for just two people but we didnt spend much time in the rooms. Its not the type of place I would get attached to. Most likely we will try another hotel next summer.

  • Stayed: June 2007, travelled as a couple
    • Value
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    • Check-in / front desk
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1  Thank jsaby10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2007

We just returned yesterday from our honeymoon at the Westin Maui. If you're like me, and some of the other posts were making you nervous about your choice, read this review.

The Westin Maui is a beautiful hotel. We were in the Ocean tower, partial ocean view room, 4th floor, overlooking the lobby waterfalls. The room had been recently renovated, w/ granite countertops and a flat screen TV. The only problem I had w/ the hotel, that I read others have had as well, is that when we went to check in, the only room available was a room w/ 2 doubles. I had requested a King. Maybe others already know this, but I learned a valuable lesson: When you book through Expedia (like I did) or another service, and not through the Westin itself, or if your travel agent didn't guarantee a king room, you will not have one. I got a little agitated until I read my itinerary, and it plainly states that Expedia will forward my requests to the Westin, but w/ no guarantees. They did offer to put us in a king room the next day, however, after seeing how beautiful our room and view were, we decided to keep what we had.

The aquatic playground is fantastic - in fact, the best pool area in the Kaanapoli area. The beach is beautiful, however, the shore break can be a little treacherous. There was never a lack of chairs, however, if you want to sit in the shade, I recommend putting your towel down and reserving early in the morning. (they say you can not do this, but everybody does so don't worry about it)

A few helpful tips:

Never valet your car - the parking is very convenient, and if it's full (which it usually is, especially in the evenings, valet is FREE!)

Our room package included the breakfast buffett at either the Westin, Westin Villas, or Sheraton (right down the boardwalk). We preferred the breakfast buffett at the Sheraton.

If you do not want to be "harrassed" by timeshare sales people, like is mentioned in many of the reviews, simply do not go to the concierge desk. They will try to entice you w/ a free gift, and leave you a voice mail. Simply do not ever stop by that desk and you will be fine.

Alcoholic drinks are very expensive: Go to the ABC at Whalers Village, mix in the room in the provided coffee cups, and enjoy at the pool!

Dinner in Maui is expensive, but worth it. We did not eat at any of the hotel restaurants.

1. Do not miss happy hour at Rusty Harpoons in Whalers Village between 2-5 (Mai Tai's for $3.50) The food is great, as well. (Be sure to get the lettuce wraps)

2. The Feast at Lele (Luau in Lahaina) is not to be missed. It is the most expensive ($105 pp) but worth it. It's a 5 course menu and very romantic.

3. Aloha Mixed Plate is a local dive, and a more resonable restaurant to give your wallet a break. Lot's of good authentic Hawaiian food (Front Street in Lahaina).

4. Sansei in Kapalua is Japanese w/ an Hawaiian flare, and was one of the best meals we had while in Maui. (order the tempura fried ice cream!)

5. Longhi's on Front street in Lahaina. Italian w/ Hawaiian flare. Go on Friday night - The band starts at 10 upstairs.

6. David Pauls in Lahaina. Very good, but the most expensive meal we had, (besides the Luau) but not the best meal we had.

7. Mama's Fish House in Paia - DO NOT MISS THIS PLACE - (make reservations) The atmosphere is fantastic. And the food is incredible. This was the best place we ate and experienced all week.

We didn't drive to Hana, but the drive through Paia to see the windsurfers is nice.
Also, be sure not to miss "Big Beach" in Makena (drive through Kihei and Wailea) Big Beach is the best and biggest beach and hasn't been spoiled by development (about 45 minutes from the Westin) Walk up the cliff to "Little Beach," but be advised, clothing is optional at Little Beach.

I hope this review helps. I would highly recommend the Westin Maui for a honeymoon or any other trip. Monday through Thursday was relatively quiet, and then some crowds (and children) came in for the weekend, but the pool area is so large, they were never a nuisance.

Enjoy your trip!

Stayed: September 2007
26  Thank RMCMIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2007

I think September is the perfect time to come to Maui, after school has started for all the school kids. We went there with our 9 1/2 month old and stayed at the Westin Maui for 5 nights.

We found the grounds beautiful. The pools were nice with the largest being only 4 ft deep all the way around, so I could hold my son everywhere around the pool and under the waterfalls. The beach in front is great but a bit crowded with all the resorts in Kaanapali.

Our room had 2 full beds and a mountain view. Very nice view. One day we saw a rainbow outside our window. They put a lot of furniture in that small remodeled room, so our little one did not have any room to cruise around, especially after they put the crib in...very tight quarters. The Heavenly beds were soft but due to my back strain, I needed a firmer bed. Most people would love the beds. The crib also had a thicker heavenly crib mattress, which was firm. Unfortunately, the room had a dank kinda smell, which is probably due to the humidity outside.

The location is great. We did not try the restaurants because we thought they were way overpriced. We walked over to the Sheraton Maui, full hotel charge privileges, and had lunch there at a more reasonable "Maui" price. Everything in Maui is expensive so $12-14 per person for lunch was reasonable.

Next time, we would probably get a condo or a place with more room for our baby.

Reasonable places to eat - Penne Pasta and BJ Chicago Pizzeria in Lahiana. Tasty Crust in Kahuliu. Bada Bings in Kihei

Get the Maui Revealed book, great resource.

  • Stayed: September 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank klbears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Maui Resort & Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range: $461 - $1,142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Maui Resort & Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
Commanding Ka’anapali Beach, The Westin Maui Resort & Spa presents the ultimate Hawaiian getaway. Appealing to leisure and business travelers alike, unrivaled amenities are designed to inspire renewal at this island paradise. Unwind amidst well-appointed accommodations with signature Westin touches. Or enjoy splashing fun within the magnificent aquatic playground with five pools, cascading waterfalls and gardens with exotic wildlife. Adventure seekers can pick their favorite watersport steps away from the resort such as stand-up paddling, kayaking, para-sailing, snorkel and sunset cruises. The resort also offers spa rejuvenation, oceanfront dining, cultural activities, kids club, weddings center, meeting facilities, watersport, shopping, golfing and shuttles to historic Lahaina. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort And Spa
Westin Maui Resort Spa
Lahaina Westin
The Westin Maui Resort & Spa Lahaina

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