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“Very disappointed - run down” 2 of 5 bubbles
Review of Napili Sunset

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Napili Sunset
Certificate of Excellence
Sacramento, California
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very disappointed - run down”
2 of 5 bubbles Reviewed 28 October 2011

My husband and I just got back from a one week stay in room 218 at Napili Sunset. We were disappointed from the minute we pulled up to the place. The outside was run down with a huge ugly dumpster right outside our room. We have stayed next door at Napili Bay (just as old as NS) many times and loved it but thought we would try a different bigger place but this place was sadly run down and in bad need of updating. Broken tiles, bad carpet, peeling wallpaper, the freezer reeked and leaked, the CD player didn’t work. There are timers on the bathroom lights so if you are not careful you will be left in the dark doing your business or taking a shower as I was all soaped up when the lights went out. The timers are on the outside of the bathroom so you have to get out of the room to start it again. The shower door old and decrepit, caulking dirty and torn. Toilet needs replacing, difficult to flush. We were in a one bedroom with loft and it was so hot in the loft no one could sleep there. They have table fans but you have to have them blowing directly on you all night to even be able to tolerate being upstairs. We had our grandchildren come over and they had trouble sleeping there. No air conditioning which is understandable for a beach house but the air flow wasn’t very good in our unit. We are from California and used to the heat. I booked the room in April for an October stay and specifically asked to be in a room and building furthest from the public alleyway and closest to the part of the beach we love near Napili Kai. When we got there we were informed that we were in the opposite end and they were doing construction five days a week so we got to enjoy all the sawing and hammering and loud noises and obstacles we had to wonder through to get to the beach. Also, as one other reviewer mentioned the group of at least 12-16 people (“regulars”) in rooms downstairs seemed to own the place, had a monopoly on the BBQ and all the lounge chairs in front of our unit. I guess Friday is garbage pickup day and with the bedroom window (which you had to have open for air) facing the front and garbage pickup beginning at 5:00 in the morning and ending around 7:00 a.m. with the beep, beep, beep, we just got up at 5:30. For $260 a night it isn’t worth it. Better off spending a few more dollars to stay at Napili Kai or spend even less at Napili Bay Resort studio for $150/night. There is a laundry room in the basement of the office. More of a leaky concrete dungeon but they did have free soap if that makes it worth it. We are not spoiled so I don’t understand the other reviewers who say they loved the place. Maybe if this was your first time to Hawaii you wouldn't know any better and would be mesmerized by the heavenly views of the bay and not care so much about the accommodations. On the plus side, Napili Bay itself is awesome and that is why we come back to Napili Bay year after year but this was our first time at NS . The view from the lanai was spectacular and they did have beach toys to use that you can pick up in the laundry room. The staff was friendly but some of the people staying there were not. I heard that some of the units have air conditioning so I believe they may be individually or jointly owned so it probably makes a difference which condo you get but you wouldn’t know that going to their website. The kitchen did have pots and pans and dishes as I would expect from a condo. The furnishings were fine and typical Hawaiian condo décor. Maid service was spotty and getting into bed sometimes we still had sand on the sheets. They never cleaned the kitchen and I am not talking washing dishes or cleaning up a big mess as we pretty much cleaned up after ourselves but the kitchen was never even touched. We own Worldmark condos which my son and his family stayed in. Wish we could have switched with him because his Worldmark condo was beautiful and cared for. We won’t be going back to Napili Sunset.

Room Tip: Find out if the room you will be staying in has been updated recently. It would have made a huge di...
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  • Stayed October 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank goodnightpurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 reviews from our community

Traveller rating
    80
    37
    9
    6
    2
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Irvine, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 24 October 2011

We stayed at Napili Sunset for 6 days (October 15 - 22, 2011) and we had a great time. My husband, myself, and our 2 year old shared 1 bedroom, with loft ocean front condo (breath taking view of the turquoise bay and 2 islands). Our accommodation was comfortable,well care for, and was home away from home! The Napili beach was just few steps away from the condo lawn and they also had hot water shower to wash of the sand. This is truly a hidden gem and we will most definitely recommend to our friends & relatives for their next Maui stay!

Room Tip: Our unit room (218) did not have A/C unit, but we did not miss it. Also this unit is upstairs, so if...
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  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank ANelsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 September 2011

My wife and I stayed at Napili Sunset for a week during the Memorial Day holiday with her mom and our 1 y/o daughter. It was our first time at that property, but the second time at Napili Bay. Like so many others have said on TA, Napili Sunset is not the most modern, but IMO you cannot beat the overall value. We had a 1 br/loft, 1.25 bath condo on the second floor, facing the beach. It was perfect. Plenty of room, saved a truckload of money cooking in the condo instead of going out to eat every night, cable tv, parking, free wifi, falling asleep to the sounds of the waves, exceptional housekeeping and prime location will keep us coming back. That the Napili Sunset is literally in the middle of the beach, you have short, easy walks in the sand to the Gazebo Restaurant to the South for amazing breakfasts (I recommend the macadamia nut pancakes!), and to the Napili Kai's restaurant, the Seahouse, to the North for inexpensive happy hour cocktails and appetizers. The front desk staff are very helpful - I even had Verizon deliver a replacement cell phone to the property when mine went on the fritz! The laundry room is big, clean and they have free soap, along with a myriad books, beach toys, snorkel gear and beach chairs (you'll save a bundle from not having to rent the stuff from Snorkel Bobs, which is right next door to the property, if you can't find all the things you need). I could go on but suffice it to say, the Napili Sunset is my #1 choice for Maui.

Room Tip: The beachfront units are sooo worth the extra cost. Dinner on the lanai at sunset - cannot be beat...
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  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TWolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountain View, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2011

My family discovered the Napili Sunset over 20 years ago and we have made it our yearly vacation spot. Despite some serious searching, I have never found a better location in the islands. It is about twenty feet across the lanai, down some grass and on to a postcard-perfect beach. No high-rise hotels, no activity booths, just laughing kids and happy snorkelers.

The view is unbeatable, especially at sunset. We usually choose to save the hundreds of dollars we'd spend to eat in Lahaina, and use the grill right up from the beach to cook with our neighbors and then eat on our lanai with a better view than any restaurant. The atmosphere is always friendly and relaxed, so it feels like home, but in the middle of the most beautiful place you've seen.

Stayed August 2011, travelled with family
Helpful?
Thank DonW_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
3 of 5 bubbles Reviewed 18 June 2011

Napili Sunset is a 1970s two-story condo complex on a lovely 1/4 mile sandy cove. As others have commented, the best feature of the of the place is the fantastic setting with a jaw-dropping wide view of the turquoise bay and 2 islands. All at a fair but not cheap price. The living room is furnished with tired wicker furniture, but the king size bed in the bedroom was firm and very comfortable and clearly new-ish. We used the kitchen every day and I found it well stocked. The housekeeping exceeded my expectations. Coin laundry, beach chairs and floaties are a big plus. As other TA members have mentioned there is lots of local flavor here and that is a big positive, but also can be a significant negative. Allow me to explain...between the two Napili Sunset buildings is a beach public access alleyway. All day, every day, seemingly unemployed youth hang out in this alley and drink beer and play their scratchy transistor radios full blast. These youth also hang out in their pick-up trucks in the street and parking lot behind the condos. Most of these vehicles are 20+ years old which would not ordinarily be a problem except when they rev their engines late at night (one morning at 2 am). At least half of the bedrooms to Napili Sunset are immediately out on this back parking lot. If you are a light sleeper, this condo complex is probably not a good fit. The beer-drinking locals mostly kept to themselves but we did witness one ugly brawl which ironically started right under the Napili Sunset sign. But there is no security at the condos so guests were told to call 911. Police never came. My guess is it is all public property in the alley and beach so NS can't do anything about the problem or they already would have. Lovely lady on the end of my building got so fed up with the locals hanging out in the alley next to her unit that she started blaring her own classical music back at them. So like I mentioned in the title, lots of local flavor and aloha feel. I just don't think it's for everyone. And if you stay here be sure to ask for a unit away from the alley.

Stayed June 2011, travelled with family
Helpful?
7 Thank trvldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Napili Sunset

Property: Napili Sunset
Address: 46 Hui Rd E, Lahaina, Maui, HI 96761-8339
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #12 of 40 Speciality Lodging in Lahaina
Price range (per night): $240 - $834
Hotel Class:2.5 star — Napili Sunset 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
NAMED ONE OF THE TOP 10 BEACH FRONT HOTELS IN THE WORLD BY FROMMERS, Napili Sunset is different from most hotels; Napili Sunset is quite literally, on the beach. Napili Sunset’s two story Kanani and Kekalani buildings house 26 units which open to an elevated lawn with a commanding view of Napil Bay, the islands of Molokai and Lanai, and spectacular sunsets over the Pacific Ocean. Napili Sunset is on Napili Bay, a quarter mile long and crescent shaped, the bay forms a beach with warm golden sand and inviting blue waters. Reefs protect the beach from large waves and provide a home for colorful tropical fish, sea turtles and beautiful coral. Napili beach is widely recognized as one of the best beaches in all of Hawaii. ... more   less 
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Also Known As:
Napili Sunset Hotel Lahaina
Napili Sunset Lahaina
Napili Sunset Maui/Lahaina

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