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Reviewed 15 August 2018

I think we started at the top of "The Hawaiian experience" for our 1st trip, and have to go back. Kaanapali Beach Hotel was a great introduction to the history and culture. This hotel exemplifies "Ohana."

Date of stay: August 2018
  • Trip type: Travelled as a couple
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Review collected in partnership with this hotel
1  Thank Bigjrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 18 August 2018

Mahalo for letting us help you celebrate your 20th anniversary! We are delighted to hear you enjoyed your stay with us. We welcome all our guests as part of our KBH 'ohana. Our goal is to make your vacation a lifelong memory full of Aloha and we look forward to welcoming you back again.

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Reviewed 15 August 2018

This was perhaps my 6th or 7th stay at this hotel...I first visited some 35 years ago and not much has changed! Srill a wonderful location with lovely staff and nice rooms. Our room was accessible for my husband with great bars in the bathroom and the ground floor made things easier. He enjoyed sitting out on the "patio". The heavy room door was a bit of a problem and needs a warning not to have both doors open.

Date of stay: July 2018
  • Trip type: Travelled as a couple
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Review collected in partnership with this hotel
Thank SusanS1938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2018

Loved the cultural aspect as well as the peo-ple and the grounds. Very kind staff always trying to help and make better. The rooms need renovating but the price reflects that. You get a beautiful property, centrally located on te beach, reat staff who try to teach you something about Hawaii not just grab your money but you will not be impressed with the rooms.

Date of stay: August 2018
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank Jennifer a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 18 August 2018

Mahalo for taking a moment to share your comments. We are delighted to hear you enjoyed the Aloha of our hotel and our beautiful location right on Ka’anapali Beach. We are committed to continuously investing in improvements to our property that we believe will truly enhance the guest experience. We hope you will give us another opportunity to welcome you back in the future.

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Reviewed 14 August 2018

Concierge service needs massive help. Slow responding and not very cooperative or friendly. Hotel needs refreshing. Security not helpful and rooms need better cleaning. Also need to be fumigated. Property is very nice.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank teamusacr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kbhmaui, Manager at Ka'anapali Beach Hotel, responded to this reviewResponded 18 August 2018

Thank you for taking the time to review our property. Guest feedback is vitally important to us. Our goal is to meet and exceed our guest’s expectations, and we obviously did not accomplish that goal. We will share your feedback with the management staff. We believe our commitment to continuously invest in improvements to our property will truly enhance the guest experience. We hope that you will give us another opportunity to serve you in the future.

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Reviewed 14 August 2018

This is our 4th tome as a family to KBH, and we love everything about it! The garden, beach, cultural activities, employees, and food are incredible. The nightly music is also wonderful. We will be back ! It is such a special hotel.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kgddean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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