After planning this vacation for almost a year and looking forward to going to Kauai for the first time, we arrived ready to soak in the sun and beautiful scenery in Poipu. We rented a home based on the stunning pictures on the website. (first red flag) Then in order to pick up our keys we drove from the airport to the town of Koloa. The nice lady from the Parish collection, told us to open up all the windows because they had been painting all day. (second red flag) We get there and the fumes are intense and then we notice there is no air conditioning.(third red flag) We decide to not let this bother us. WE are in Kauai after all! I wake up early the next morning and make coffee, mind you it was 6:30 am..It was so hot in the house, even with all the windows open and the winds. I was sweating. I called the Parish Collection and asked them if there was something we could do. She replied "yeah, its hot in my house too". WOW!! Great Customer service! NOT! In short, the ice machine didn't work, the oven and stove didn't work.. I would definitely not recommend this place!! Oh and did I mention the LOUD construction that started playing bad 80's music next to us at 7am. Kauai, I love you, and i will be back, but I promise to never stay with any vacation rentals from The Parish Collection!
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